Sales Manager
Resume:
SANDRA DANIELS
Clayton, North Carolina 27520
************@***.***
SUMMARY OF QUALIFICATIONS
Client-driven and quality focused management professional with progressive
experience in retail operations and a track record of top performance in a
variety of challenging assignments. Possess a thorough understanding of
operations based on hands-on experience and ability to easily adapt to new
and different environments. Well developed interpersonal skills, easily
able to establish and maintain favorable rapport with customers and staff
from all cultures and organizational backgrounds.
PROFESSIONAL EXPERIENCE
KMART - Raleigh, North Carolina 2008-2011
Assistant Manager
Instrumental in revitalization of store 3442 Raleigh, NC.
Improved over all profitability of stores Soft lines and Apparel areas,
through reorganization of stockrooms, re-merchandising of sales floor, and
retraining of associates. Inventory shrink of 1.8 from prior years was
improved to .97 after the first six months and .74 after first full year,
well below company standard. All areas of responsibility were showing sales
increases and at the time of resignation were at the accumulative rate of
13% over the pervious year. Sale through rates in seasonal apparel were in
the top three for the district as opposed to prior years when they ranged
at the lowest rates. Dramatic improvements were shown in customer
satisfaction ratings and employee moral.
KDA CONSTRUCTION, GRADING, & HAULING - Clayton, North Carolina 2005 - 2008
Office and Site Manager
Established all office procedures for start up grading company. Supervised
site operations and bid preparation. Produced and monitored all aspects of
personnel management. Ensured professionalism in client service in order to
guarantee long-term customer loyalty and future contracts.
Implemented modernized accounting and payroll programs.
Created individualized daily expense tracking logs to address issues and
increase company profitability by expediting equipment maintenance and
employee training.
Revised prices and updated quote and invoice documentation to correspond
with cost of material and labor.
Addressed loss prevention and shrinkage issues through the creation and
implementation of expense tracking procedures to ensure over all company
profitability.
WAL-MART - Raleigh, North Carolina 2001 - 2005
Division One Assistant Manager
Selected for success in overseeing operations of a busy and
established retail store to set up and open super center. Attractively
merchandised products to entice customers to buy. Supervised and worked
with store leads to identify and address loss prevention issues. Focused
employee training on providing 100% customer service to ensure long-term
customer loyalty and securing future sales. Ensured neatness and
orderliness throughout the facility. Revised prices and updated signage on
a daily basis to correspond with printed flyers and distribution material.
Developed and implemented an employee productivity incentive plan for the
overnight stocking team that significantly improved productivity and raised
employee morale.
Prevented overstocking of store merchandise through successful
implementation of inventory management practices that included routinely
conducting overstock and bin audits.
Capitalized on industry expertise and technical knowledge to create
additional sales and increase company profits by redesigning department
floor plans, creating stock room tour charts and customizing employee
training to improve merchandising skills.
Revitalized store #1372 through fair and consistent management practices
that fostered a better working environment for associates, significantly
improving inventory shrinkage from 1.6% under previous management to .18%,
well below the company standard of .9%. Consistently selected by management
to create successful sales environments using seasonal theme and in-store
promotional items.
TARGET - Raleigh, North Carolina 1997 - 2000
Team Leader
Earned repeated advancements through a series of increasingly responsible
positions for exemplary job performance to lead the replenishment, recover,
and backroom departments. Responsibilities included managing inventory,
ensuring proper staffing levels, replenishing stock rooms, auditing open
stock and bulk bins, preparing pallet and claims return trailers, as well
as interviewing and training new team members.
Created and implemented operational procedures for the overnight flow and
processing teams to ensure consistency in productivity standards.
Improved productivity and raised employee morale by posting productivity
charts that reflected individual performance and implementing recognition
and incentive programs.
Raised operational efficiency by restructuring the store's stockrooms
using a well devised plan that included relocating inventory, setting up
new shelving and restocking merchandise in less time than any other
District 401 store.
Recipient of "2000 District 401 Award for Back Room Excellence" in
recognition of outstanding achievement for the highest level of back room
standards.
EDUCATION AND PROFESSIONAL TRAINING
DURHAM TECHNICAL COMMUNITY COLLEGE - Raleigh, North Carolina
Certification in Early Childhood Education
HIGHLINE COMMUNITY COLLEGE - Midway, Washington
Completed coursework in Early Childhood Education
WAL-MART - Raleigh, North Carolina
Executive Training
Serve Safe Certification
Food School
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