Administrative Assistant Customer Service

Karen Mancuso

*** ******* ******

Yonkers, NY ***04

Cell: 914-***-**** *******@*****.***

CAREER PROFILE

Administrative Assistant with strong interpersonal and organizational

skills with a keen ability to multi-task a variety of challenges and

responsibilities. Proven success demonstrated in time management,

attention to details and problem solving. A high achiever with willingness

to work hard and a desire to effectively communicate will all levels of an

organization and make significant contributions. Proven ability to assume

responsibility for a project through successful and timely completion.

Strengths include:

Planning and Scheduling

Written Communication

Internet Research

Purchasing

Receptionist Duties

Customer Service

Departmental Coordination

TECHNICAL SKILLS

Software and Applications: Windows OS, Microsoft Office Suite (Word, Excel,

PowerPoint, Visio, Outlook), HP OpenView ServiceCenter, GXPharma and

GCMView, Notifind, Send Word Now, Inquisite, various SAP / ERP applications

(DEA, T&E), Ariba.

PROFESSIONAL EXPERIENCE

Pfizer, Pearl River, NY 2006- 2011

Administrative Assistant, PGM / BT Site Lead

. Designed, implemented and maintained automated procedures for improving

the efficiency of maintaining department records, tracking systems for

purchase orders, invoices and job orders.

. Maintained departmental budget records and files. Helped prepared the

annual expense budget and reviewed monthly changes to ensure accuracy.

. Ensured that all maintenance contracts are current for hardware and

software assets.

. Reviewed and analyzed all invoices for accuracy. Adjust purchase orders,

as needed, and update all internal databases used for invoice

verification. These activities led to over $20,000 savings in

maintenance cost in 2009.

. Verified expenses paid by the Accounts Payable department on a monthly

basis using Department Expense Analysis (DEA) reports.

. Prepared purchase orders for various office supplies and services using

ARIBA. Oversaw the ordering, follow-up and tracking of items ordered.

. Compiled the list for Shadow Planning, an effort needed in conjunction

with the implementation of the Send Word Now system.

. Trained 12 Administrative Assistants in Pearl River on the use of the

Inquisite Tool, a survey creation and administration tool.

Karen Mancuso Page Two

Wyeth, Pearl River, NY 2004 - 2006

Administrative Assistant, Director, IS BSP

Handled confidential and non-confidential correspondence and communications

for Senior Director, Associate Director and Project Managers.

. Organized and participated in weekly and monthly department meetings.

Prepared PowerPoint presentation slides used during the meetings.

. Prepared weekly charts and reports of the department's performance

metrics.

. Assisted in the planning and coordination of various site events.

. Tracked MIR(s) on a daily basis and sent out status reports to managers

and various department heads.

. Achieved 100% compliance of training requirements.

National Education Association of New York, Fishkill, NY 1998 - 2004

Field Office Secretary

Performed various administrative duties, including events coordination,

reporting, and correspondence and communications between teachers and union

leaders.

other relevant experience

Beacon School District, Beacon, NY

Secretary to the Principal

Wappingers Central School District, Wappingers Falls, NY

Secretary to the Dean of Students

Loral Electric Systems, Yonkers, NY

Secretary to the Assistant Controller of Finance

Executive Secretary to the Director of Marketing

Metropolitan Life Insurance, Manhattan, NY

Senior Staff Stenographer to the Assistant Vice President

EDUCATION

Blessed Sacrament Academy, Yonkers, NY, 1974

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