Customer Service Human Resources

Location:

Posted:

June 04, 2011

Susan M. Burke

614-***-**** H - 614-***-**** C - ****@********.**.***

Summary of Qualifications

Training and Development

• Initiated and wrote training curriculum for management enrichment, new supervisor

workshops, orientation, on boarding and employee recognition programs

• Annual training for mandatory state in-services – health and human resource topics

• Researched new laws and provided updated training in Drug Free Workplace, Sexual

Harassment, Domestic/Workplace Violence

• Coordinated and presented new government, state and work place policies

• Presented to employee groups ranging in size of 10-500

• Ability to provide information to entry level through director level participants

• Provided and supervised on-the-job training for customer service positions

Communication and Technical Skills

• Teamed with management to provide and screen for best qualified candidates for

employment

• Maintained and established relationships with outside contacts in order to obtain an

employee pool. Facilitated applicants in hiring process from initial contact to on-boarding

• Supported management staff in policy making, coaching, employee reviews, LOA

guidelines and disciplinary action in accordance with employee relations policies

• Maintained an open door policy to employees for ideas, grievances and education and

career planning

• Proven expertise in PowerPoint, Window Movie Maker, Photo Gallery and

downloading audio and visual segments

• Proficient in Microsoft Office ’03, ’07 and ‘10

Utilized Publisher to write weekly employee newsletter, flyers and invitations

EDUCATION

Hiram College, Hiram, Ohio,

Bachelors of Arts - dual degree: Business Management and Communications

PROFESSIONAL EXPERIENCE

Friendship Village of Dublin, Dublin, Ohio 2008 – 2011

Human Resources Representative – training, development, recruiter, generalist

Northwest Presbyterian Christian Academy 2007 - 2008

Preschool Teacher

The Ohio State University Medical Center, Columbus, Ohio 1989 – 1992 Civil

Service, Professional and Technical Recruiter