Customer Service Manager
Resume:
Steve Weston
San Diego, Ca. 92114
Qualifications/Experience
Extensive experience in office management, including personal, bookkeeping,
marketing and customer relations.
Solid work history in dispatching, working well under pressure, with proven
multi-tasking skills.
Excellent written and oral communications skills, and just as important, a
good listener, with the ability to integrate new information into my work,
adapt to changing circumstances and interact positively with a variety of
people to achieve common objectives.
Employment History
June 2009 to April 2011 Silver Cab Inc. Position: Office Manager
Managed all aspects of the office including accounting, customer service,
new business development, and staff supervision.
. Implemented a fully computerized dispatch operation, including
training of office personnel and drivers.
. Wrote the entire script for a new company website and obtained first
page placement on Google resulting in an upsurge in new customers.
. Developed and implemented a new set of driver and dispatcher rules,
resulting in dramatically improved customer service, with an inflow of
positive ratings on consumer based evaluation sites such as Yelp.
April 2006 to June 2009 Independent lease driver
Independent lease driver, developing my own customer base, with an average
call size greater than $50.00 .
August 2002 to April 2006 Silver Cab Inc. San Diego, Ca. Position:
Office Manager
Managed a taxicab dispatch office with a fleet of 75 Cabs including
dispatching, supervision, bookkeeping and business development.
Previous experience in real estate sales and lending, including financial
services office management.
Education
Eastern Washington University 1972 to 1976 B.A. Economics and Business
Administration
Currently enrolled in a financial accounting class at San Diego City
College as of April, 2011
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