Customer Service Manager
Resume:
Vanessa Lewis
Chandler, Az *5225
To Whom It May Concern:
If you are looking for a professional, friendly, hard worker who posses
excellent communication and computer skills and who is ready to help
customers as well as staff then I feel that I am the suitable candidate for
this post. I am experienced with working in a fast paced environment and
answering multi-lined phones. I know how to multitask and still maintain a
friendly nature. I am a quick learner, self starter and always ready for a
new challenge. I believe a good attitude and hard work are the most
important things in a smooth working office.
I have over ten years of experience in an office environment where I have
worked as support staff as well as administration.
I hope to hear from you soon. Please contact me at 480-***-**** or email
me at **********@*******.***.
Thank you for your consideration and time.
Sincerely,
Vanessa Lewis
Enclosure Resume.
2044 N. Holguin Phone 890-***-**** or
Way 757-***-****
Chandler, Az Fax 890-***-****
85225 E-mail
**********@*******.***
Vanessa Lewis
OBJECTIVE To obtain a position with a company or institution, where I
can expand my knowledge and participate in the growth of the
company/institution.
EXPERIENCE
2/1/2002 - 5/2011 American Capital Funding, LLC Newport News, VA
Administrative Professional/ Marketing
. I handled accounts for large clients processing claims as well as
provided 1st class customer service to clients. I showed customers how to
accurately bill their clients with our fee included. I helped out
customers almost alleviate their receivables. The position al so entailed
extensive work using Microsoft Office programs including Excel, Power
Point, Word etc., filing folders, answering multi-lined phones,
transferring calls, resolving customer problems, working in a rapid paced
setting, faxing & scanning documents, some work in Quickbooks., pulling
reports from Access. and all other office duties. I also was responsible
for training new hires as well as new customers. I attended conventions as
well as maintained the company's booth at the conventions.
3/2001 - 12/2001 Vogel Lubrication Newport News, Virginia
Administrative Assistant/ Receptionist
Office Duties included filing, data entry, filing out Supplier surveys,
Calculating and mailing invoices, publishing a Main Catalog for the
company,
Coordinating trade shows, arranging travel and lodging for company
employees including outside salesmen, answering multi-line phone, Used
Office software, honored literature requests, ordered office supplies,
maintained company databases. Filled out supplier surveys, and helped
maintain positive ISO status. I supported the salesmen by taking orders
from their clients over the phone and charging orders on the credit card
machine. Making sure the invoice matches the receipt. Checking on back
orders, calculating shipping costs for customers and sending them our
catalog/ Literature.
1/2001 - 3/2001 Christopher Newport University Newport News, Va
Assistant in Student Accounts (Temp)
Process student's applications for loans and financial assistance. Process,
file and update
student's deferment plans, default status, and repayment status.
Supported other staff with any work they needed assistance with. I
answered a multi-lined phone, faxed, filed and scanned student's financial
records. Transferred approved deference records to the correct department.
6/1999 - 1/2001 Williamsburg Resort Grafton, Va
Floor Supervisor
Supervised production floor on the evening shift of about 45 Initial
Contact Reps. Trained reps. on proper customer service, dispositioning, and
handbook. Sold mini vacations to customers. Scheduled customers to come and
purchase times shares, edited script changes, proposed rebuttals, performed
daily stats, Received payments of bookings on credit card machine.
1/1999 - 3/2000 UPS Customer Service Center Newport News, Va
New Accounts Rep. / Universal Agent (Temp)
Opened new accounts for customers interested in UPS service, reopened old
accounts with customers returning to UPS, informed customers of offers UPS
had that would benefit there company/ individual the best. Adjusted
accounts when packages were delivered late. Reported claims to claims
department, gave status of claim to customer, tracked and traced packages.
6/1996 - 9/1998 AEGIS Newport News, Va
IT Supervisor
Hired and trained new IT associates. Duties included minor troubleshooting
of PCs on phone room floor, installed T-1 line, performed hourly, daily,
and monthly reports on downtime experienced, sales, deads and edited
scripted using UNIX, pulled datasheets, made special reports in the format
the individual AE's requested. Report to Center Manager. Performed daily
logger tapes. Nightly
reboots. Replaced circuit boards. Networked Ctr. Manager, Asst. Ctr. Mgr
with host Pcs. Zipped and unzipped files. Sent reports and files via email
or let client dial up ip address to download files.
EDUCATION 5/1993 Ironton High School US-Ohio-Ironton
Graduated after taking college prepatory classes and took elective classes
at Ohio State So. Campus
Ohio State Univ. Southern Campus US-Ohio-Ironton
SKILLS Skill Name Skill Level Last Used Experience
Microsoft Intermediate Currently used 15 years
REFERENCES
Kimberly Williams IT Professional US Government
Phone Number: 757-***-****
Reference Type: Professional
Diane Beilharz Office Manager American Capital Funding, LLC
Phone Number: 757-***-****
Email Address: *********@*********.***
Reference Type: Professional
Steve Rivers IT Coordinator American Capital Funding, LLC
Phone Number: 757-***-****
Email Address: *****@*********.***
Reference Type: Professional
Lakia Burrell Bank of America Customer Care
Phone Number: 804-***-****
Email Address: ************@*******.***
Reference Type: Professional
Thomas Steinhoff Vogel Lubrication
Phone Number: 757-***-**** ext. 141
Reference Type: Professional
Contact this candidate