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Project Customer Service

Location:
Chandigarh, CH, India
Posted:
January 13, 2015

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Resume:

#****, ****** - ***, *-**** :

abhejf@r.postjobfree.com

Chandigarh, INDIA.

Phone : (+91)

814-***-****

B.Tech (Information Technology)

1st Class with distinction

7+ years of experience in Web Development

SUMMARY

I have 7+ years of experience in IT and software development. This includes

around 2 years of experience with the RightNow upgrades and 1 year with

tradingeye product. My competencies lies in proactively using innovative

industry standards like git and agile methodologies for the development

work in technologies like PHP, MYSQL, Ajax, Ruby On Rails, JavaScript and

XHTML. I have ample experience in Product development as well as service

based industry.

EXPERIENCE

COMPANY NAME DESIGNATION TENURE OF WORK

IDS Infotech, Chandigarh Technical Lead November 2013 to till

date

Xerox, Noida Senior Analyst May 2013 to October

Developer 2013

G.P. Sourcing, Mohali Senior Application April 2011 to March

Engineer 2013

Netsolutions Pvt. Ltd., Senior PHP Developer May 2009 to May 2011

Chandigarh

Sebiz, Mohali Software Engineer Nov 2006 to May 2009

TECHNICAL SKILLS

Web Programming PHP5/4, Drupal, X-Cart, Wordpress, Cake PHP,

Ajax, Smarty, Phplib template, Joomla, Code

Ignitor, Symfony

Operating Platforms Windows Server 2003, 2000, XP, Red Hat Linux

9, Ubunto

Web Development Tools Dreamweaver, Notepad++,EditPlus, Aptana

Scripting Languages HTML, XHTML, DHTML, XML, JavaScript, CSS

Database Management MySQL, Oracle

Version Control GIT, SVN, Microsoft Visual Sourcesafe

Javascript Libraries Jquery, YUI

PROJECTS DETAIL:-

Product URL: https://matters.amicillc.com Omnix Litigation Services

Role In Project:- Worked as a developer and analyst.

Description: This is a complex SAAS based product on document reviewing,

for LPO purpose. I worked as independent developer/analyst on this product.

Some of the tasks I handled includes:

. Reverse Engineering the code, to analyze the scope of change in

completing an asked set of tasks.

. Do bug fixes in the existing code base.

. Develop new asked set of features.

. Do a requirement analysis for new features to be developed; frame

technical design, which actually lists which all functions need to be

modified, added or deleted in which all files to accomplish the task.

. Do code implementation as per convention. Write as clean code as

possible.

. The code then moves to code review stage, followed by qa testing

phase.

Some of the tools, I worked on includes :

* Jira

* Confluence

* Vi Editor

URL: Internal Project

Role In Project:- Worked as a developer and as per asked by client on

project requirements.

Description: This project is using "Ruby On Rails" as a platform. Client

has tera-bytes of data. "Elastic Search" is implemented making search

operations very quick on Big Data. Search results on data are displayed as

Pivot table structure. User has ability to search results, select to add

counters and graphs from the pivot table data and add it to his dashboard

section.

ProductURL: www.rightnow.com Oracle RightNow Customer Service CX

Role In Project:- Worked with development upgrade team, to upgrade old

versions of existing rightnow client's site, to newer versions. This is a

SAAS based product.

Description:- I have 2 years of experience working with Oracle - RightNow

CRM. I worked as independent squad for Rightnow's upgrade team, to upgrade

old versions of existing rightnow client's site, to newer versions.

Upgrading process involved agile methodology.

What I did was:

. Reverse engineered the projects, requiring upgradation.

. Created stories and tasks based on reverse engineering

. Done estimates on tasks depending on the complexities of the

customizations done.

. Self assigning the tasks and then developing it as per required for

upgradation like:

V Converting queries to ConnectPHP

V Working on changes coming up with upgrades on configuration

messages bases

V Working on changes involving custom reports, as done after

logging through console

V External event upgradation and ensure they continue to work on

upgrade version.

V SME and CTK implementation

V Confirming for Chat modules, Products, Categories and

Dispositions

V Confirming for Business Rules

V Confirming for Account Profiles, Navigation Sets

V PTA conversions so they continue to work with upgraded sites

. Done unit-testing on the worked features and changed status of tasks

to 'Ready for QA',

After successful completion of QA on the project, it was deployed to client

in pre-cutover stage. Pre-cutover stage is developed so client can verify

the new upgraded site as against the site on production. After pre- cutover

stage the site is further released to the client. I worked on some of the

tickets raised by client after and before deployment. I worked on about 30

sites which involved upgradation and successfully updated some top

navigation sites, top social-media sites, top-cellular phone providers

sites and many more.

Some of the Rightnow's tools, I had working experience on includes :

* HMS

* Ernie

* CRM Console

* Development Tool Kit

* Hivelive

URL:- Internal project

Role In Project:- Worked in developing audit trail section

Description:-The project was in OrangeHRM (used customized symfony

structure), especially created for HR department. I created a module for

"Audit Trail", which tracks all the site information from which user logged

in, what all details user edited, when and on which dates and on which

sections. In short it tracked entire activities on site.

URL:- http://indialeadershipforum.nasscom.in

Role In Project:- Working on the functionality part.

Description:- The NASSCOM event is to be held on February, this site is

basically to promote the particular event where delegates across many

countries are to meet This site is worked upon in Joomla.

Product URL:- http://www.tradingeye.com/ Tradingeye

Role In Project:-Tradingeye is a e-commerce product with over many clients

spread across the world. My role involved providing end to end solutions to

trading-eye clients, in case they face a technical issue.

What I did was:

. I was involved in resolving client's technical issues like:

V Providing solutions, so client's can successfully resolve

payment gateway issues: involving transactions not working fine;

V Resolve problem with shipping method gateway

V Resolve problem with promotion schemes not working well

V Any other issue client faces during his experience with

Tradingeye.

. I was responsible for answering the clients on the support center,

regarding their technical issues and providing a solution was my

responsibility.

. I fixed any bug pre-existing in the functionality

. I then publish the fix as patch on tradingeye forums.

. I worked with developing new features on the product, which are then

released in newer version.

. I integrated paypro payment gateway to the product and also corrected

the existing 'postage & packaging methods' section. I fixed many bugs

related to wrong VAT calculations depending on countries and provinces they

are applied for and released many patches on minor bugs fixed.

Description:- The product is a e-commerce site and contains features like:

. Build in Payment Gateways,

. Postage & Packing Methods

. Shopping Promotions Schemes

. RSS feeds

. Inventory Management

. Product Management

. Customer Management,

. VAT/Tax Settings.

URL:- http://www.argentmag.com/

Role In Project:- Meeting all development requirements including UI

development.

Description:-

. This project is in core php.

. This site involves displaying comparing credits.

. Web services involved, which reads data from other

server RSS and displays them on this

site.

. Used Curl to fetch RSS data.

URL:- http://tienedinero.com

Role In Project:- Creating new modules as asked by the client.

R&D on some issues requested by the client, so that he can apply them

further.

Description:- This is multilingual site, in Drupal .

. The site is basically a content management site and

involves English and Spanish

Languages.

. The site involves dynamic reading of the files from another server,

and extracting the data from files, recreating the files on our server

and storing the data in the database tables and calculating the

statistics for the display. Removing the seven day old data.

. Used ajax and Json in drupal to fetch results from remote servers.

Also worked with jquery here.

URL:- http://www.mimobile.com

Role In Project:- Functionality development.

Description:- It involved customizing X-Cart modules as clients

requirements. Some of the Sections are totally new as "Create Your Pack"

functionality. Here the user selects products from different steps, in

order to built a package product which he can then buy.

URL http://www.balancesolutions.com

Role In Project:- Worked in team of 3. Developed site functionality.

Description:- This site provides solutions to the consumers(Patients) from

the professionals.

. It involves preparing Wire framed diagrams as well as Technical

Specification documents along with updating RTM documents.

. Implementations of Word Press Blogs.

. Search based on Radius is implemented here. Google Map

Implementation is also provided here. Ajax implemented here. Developed

much other functionality.

URL:- http://gueststar-staging.netsolutions.in

Role In Project:- Developing the features as per asked by client.

Description:- The site contains information regarding various channel and

client hosting channels. The site is in cakephp, with jquery and ajax used

on home page, to make site more user-friendly and provide increased

performance. Still in staging mode.

URL:- http://theprepaidguru.com

Role In Project:- Developing the entire site functionality.

Description:- This site is related to phones

. User can calculate the exact real rate and minutes for the advertised

price of the different mobile recharge card schemes.

. Here mobile rates for different countries and further there sub-

regions are managed at admin side, based on which the search is

carried out on this site.

. On the invoice generation the pins number for recharge are also

delivered to the customer. All the pin management and also cards

management based on countries, sub-destinations and also the

corresponding rates are managed from the admin side.

. Import/ Export functionality is also developed for the bulk upload of

pins and destinations based on cards. Ajax and Json also used here.

EDUCATION :

Bachelor of Technology Year: 2002 - 2006

Institute: Rayat Institute of Engineering

(Information and Information Technology, Ropar.

Technology) University: PTU, Jalandhar

Marks Secured: 78%

+2 Non-Medical Year: 2000 - 2002

Institute: GGDSD College, Garhshankar

University: PSEB Board, Mohali

Marks Secured: 67%

10th Year: 1999 - 2000

Institute: Mount Carmel School, Garhshankar.

University: ICSE Board.

Marks Secured: 77%

PROFESSIONAL TRAINING:

* 6-Months training at Semi-Conductor Limited, Mohali.

o Training in .Net Technology

* 2-Months training at DOEACC, Sector-17, Chandigarh

o Linux Administartion Training

* A week's training on agile methodology by RightNow Trainer

* 15 days, Ruby On Rails Training

I hereby solemnly declare that the information furnished above is authentic

and true to the best of my knowledge.

(Neetika Pathak)

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