Customer Service
Resume:
Min-Fang Hsieh (Tammy)
La Habra, CA 92833
**********@*******.***
Professional Sale and Purchasing Administrator June 2009 to Present
Pacific Champion and Service, Anaheim, CA
. Handle customer inquiries and new product development cases.
. Resolve customer issues and concerns professionally.
. Coordinate purchase activities to meet customer needs.
. Negotiate product purchases and programs with vendors on a
daily basis.
. Monitor supplier performance regarding their ability to meet
required deadlines.
Sale and Purchasing Administrator May 2005 - May 2009
Experience: Siquar USA, Cerritos, CA
. Compiled and processed incoming orders and coordinated
shipments with customers on a daily basis.
. Collaborated with overseas vendors to obtain product or
service information, price, availability, and delivery
schedules.
. Resolved customer issues, concerns and inquiries
professionally.
. Responsible for tracking and managing inventory allocations
for the company's records.
. Communicated and negotiated with suppliers worldwide.
. Prepared information and reports indicating material usage
trends.
. Communicated courteously and professionally with all levels
of internal and external personnel, in both written and
verbal form.
Import Coordinator August 2004 -
April 2005
Momentum Logistics Corp., Santa Fe Springs, CA
. Coordinated with shipper agents in China and consignees in
the United States.
. Updated documents for weekly shipments.
. Coordinated diversion for FOB (Freight on Board) shipments.
. Managed custom clearance, trucking and various examinations.
Education: Bachelor of Arts Degree, June 2004
California State University, Fullerton
Major: International Business
Personal Skills:
. Excellent written and verbal communication skills
. Proficient in Microsoft Office
Contact this candidate