Manager Customer Service

MABLE L WILKES

MABLE L WILKES ? **** Kerwin Dr. ? Memphis, TN 38128 ? 901-***-**** ? 901-

***-**** ? ***********@***.***

PROFILE

Administrative Assistant/Coordinator with over twenty-one years of

experience in supporting executives, staff members and team members in a

multi-environment organization. Areas of expertise include:

Data Entry ? Receptionist ? Executive Office Support ? Front Office

Operations ? Meeting and Party Planning ? Corporate Party Planning and

Fundraising ? Human Resources ? Accounts Payable ? Records Management ?

Technical Support ? Customer Service/Support ? AS-400 ? Microsoft Word ?

Excel ? PowerPoint ? Access ? Internet Updates/Maintenance ? Adobe

Dreamweaver ? PhotoShop ? Flash ? Acrobat ? Roxio Creator ? HTML Coding

and Mark-up

PROFESSIONAL EXPERIENCE

American Contract Bridge League, Horn Lake, January, 1989 to October, 2010

MS

Internet/Marketing Administrative Assistant: Provided administrative

support to and served as back up to webmaster and senior programmer.

Project manager for mass email projects for interoffice staff and company's

units and districts mass email mailings which involved extensive customer

service and data entry skills.

. Provided administrative support to the marketing director

. Assisted marketing executive assistant, webmaster and senior

programmer as needed

. Created, updated and maintained internet pages for the company's web

site

. Revised evacuation procedures to conform to company's new location and

created a PowerPoint presentation to be viewed by employees

. Created and edited videos to post on You Tube and on the company's

website

. Created photo shows depicting the progress of the construction of the

new building

. Created and maintained databases for various projects to aid in

tracking and record keeping which included extensive data entry

. Provided exceptional customer service for mass emailing projects and

assisted with preparation of material to be submitted by email.

Special Events Coordinator: Supported the special events manager by

providing material, recording results and maintaining contact with

districts, units and clubs who participated in various special events

games. Coordinated and managed North American College Bridge Teams

Championships.

. Received and entered requests for special event games.

. Shipped materials pertaining to each event and assured timely delivery

to recipients.

. Entered game results and created files for posting on the internet.

. Planned and advertised North American College Bridge Team Championship

event, modified conditions of contests and all material related to

promotion of the event.

. Provided support to college students including arrangement of travel,

hotel accommodations, stipends and awards.

. Ordered and shipped trophies to recipients.

Accounts Payable Coordinator: Provided full administrative support and

office management to the Accounting Manager and performed as the Accounts

Payable Coordinator.

. Responsible for processing payments to all company's vendors for all

accounts on a weekly basis.

. Reconciled ledgers and processed company's daily US deposits, bi-

weekly Canadian deposits and monthly/bi-weekly deposits for other

accounts

. Reconciled American Express account ledger on a monthly basis

. Created and maintained spreadsheets of various transactions related to

accounting accounts and procedures

. Other duties as assigned

Human Resources Coordinator: Provided full administrative support to the

Director of Human Resources and Human Resources Manager and performed as

Events Planner for company functions.

. Provided secretarial support to the Supervisor and Director of Human

Resources by accumulating and processing data for various reports

. Maintained and updated the personnel records for all employees

. Screened and tested applicants for employment

. Coordinated special projects such as blood drives and United Way

campaigns

. Processed vacation and day off requests, distributed mail, maintained

files and answered phones

. Coordinated and managed company's functions such as Christmas parties,

employee appreciation day ceremonies, retirement parties, employee

luncheons and breakfasts

. Assisted managers with the development of company's policies, updated

the employee handbook, created company's sexual harassment policy and

conducted the seminars

. Trained for ADP payroll to assist payroll associate if necessary

. Served as back up for the receptionist and operated a multi-line

telephone system

. Ordered office and medical supplies and performed general duties and

projects as assigned

Operations Assistant: Provided full administrative support to the Director

of Operations.

. Served as contact person and problem solver for managers reporting

directly to the Director of Operations

. Coordinated and supervised assigned projects

. Provided technical troubleshooting support to department's computer

users

. Performed general secretarial duties including creation of letters and

reports, creation of database programs and files

. Researched topics, gathered information, reviewed and organized data

for preparation of brief reports to assist in problem solving and

decision making

EDUCATION

South Side High School, Memphis Tennessee

Memphis Skills Center, Memphis Tennessee

References

Brenda Atwill, ACBL HR Manager - 662-***-****

Ethel Eldridge, ACBL Data Services Manager - 662-***-****

Nena Smith, Baptist Hospital - 901-***-****

Linda Aldridge, ACBL HR Insurance Specialist - 662-***-****

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