Customer Service Manager

Michelle Munoz

Marietta, Ga.

770-***-**** 770-***-****

*******@****.***

_______________________________________________________________________

___________

Areas of Expertise

Office Management in Real Estate and Construction field.

Property Management for Apartment Management Companies.

Outstanding Customer Service.

Team player/leader.

Diverse range of Employment/HR issues, including Payroll.

Training, Development and Problem Solving.

Effectively manage/multi-task responsibilities simultaneously.

Employment History

2008-2011

THC Special Spray Systems, Kennesaw, GA.

Office Manager/Administrative Assistant

Strong Customer Service. Scheduling service crews. Prepare weekly payroll of

employees. Oversee office employees, approving orders and insuring accuracy. Input of

monies related to work orders. Provide cost and estimates for projected jobs. Maintain

weekly sales reports and keeping costs within our budget guidelines. Accounts

receivables/payables. Handling any customer concerns and insuring satisfaction for every

job completed. Maintained a professional relationship with clients. Ordering of office

supplies.

2005-2007

Tributary Realty, Douglasville, GA.

Office Manager/Administrative Assistant

Supervised staff of six employees. Responsible for the input of all monies related to

home sales, additions, closing costs and sales commissions. Update, maintain and prepare

weekly sales reports for directors, investors, and builders. Schedule and coordinate

closings between the attorney, builder and buyer.

Accounts receivables/payables.

1999-2003

Oak Creek Apartments/Ledic Management, Douglasville, GA.

Property Manager

Supervised staff of seven employees. Responsible for asset protection, leasing, recovery,

account solicitation, job proposals, and contracts. Accounts receivables/payables, payroll

and turnkey. Court appearances for delinquent rent and or evictions. Developed yearly

budget, and managed property expenses within budget guidelines.

1996-1999

Oak Creek Apartments/CLK Management, Douglasville, GA.

Assistant Manager

Answered incoming calls. Scheduled appointments for prospective tenants. Gave tours of

model apartments. Verified all application information, including background checks.

Concentrated efforts on resident relations, retention, and rent collections. Turnkey

scheduling. Responsible for marketing and weekly/monthly market/shopping reports.

References

Available upon request

Contact this candidate