Customer Service Sales
Resume:
Jarvis Hawkins
Arlington, TX 76006
281-***-**** Cell Best #
******.*******@*****.***
CAREER OBJECTIVE:
Seeking an Entry- Mid level position where I can utilize my background skills in Customer Service.
HIGHLIGHTS:
7 years of customer service 2 years in Tech Support, 3 years in sales.
RELEVANT EXPERIENCE:
Dispatcher, Coach America Dallas, TX April 2010 –May 2011
• Experienced in busy customer service call center taking both inbound and out bound calls
• Received orders from railroads, knowledge of different rules for each railroad so the proper dispatching
policies were followed.
• Experienced with Mcleod dispatching software
• Familiar with DOT regulations, familiar with Union Pacific and BNSF Railroad.
• Have knowledge of transportation industry.
• Recently promoted to team lead due to outstanding leadership.
Dispatcher, Walnut Hill Wrecker Dallas, TX March 2009 – April 2010
• Experience in the transportation or logistics industries.
• Dispatch tow trucks to assist with impounds, police calls, and long length hauls.
• Entered in accurate information for customer’s location, and ask detailed information for acct info.
• Incident ticketing systems and invoicing
Customer Service Novo1, FT. Worth, TX May 2008 – March 2009
• Enrollments for Roadside Assistance for various programs
• Dispatch Tow Service for customers of AARP, Verizon & Sam’s Club Members Services
• Recalls for service providers to ensure service was provided
• Detailed knowledge of TMAPS & CMS Knowledge Systems
Help Desk Contract 7-11 Dallas, TX October 2007 – May 2008
• Troubleshoot VPN and password issues
• Support for Outlook and Microsoft Office suite
• Using incident and support ticketing systems
• Record and document all issues related to the customers
Customer Service Reliant Energy, Houston TX March 2005 – September 2007
• Enroll customers to receive electric service.
• Manage incoming calls from customers, initiate proactive calls to customers relating to service issues,
payment requirements, account information, etc.
• Dispatch service calls to customers.
• Maintain quality scores and call center metrics while working in a fast paced, team environment
EDUCATION:
Prairie View A&M Univ, Prairie View, TX
2004-2006
Major: Accounting
Area Of Expertise:
Microsoft Word, Excel, Access, Data Entry. Have a good Personality; Provide customers and guests with high quality
service. Clear and articulate communication skills, both written and oral. Responsive and adaptive to change and to
be able to maintain a positive attitude in a high stress environment.
References:
AVAILABLE UPON REQUEST
Contact this candidate