Customer Service Sales

Vanessa Velasquez - Contreras

408-***-**** HOME

408-***-**** CELL

***********@*****.***

OBJECTIVE

To obtain a position with an established company that will offer

challenging opportunities for developing new skills

SKILLS & ABILITIES

Computer Knowledge

Platforms - Microsoft Windows XP, Windows7, Vista

Software - Microsoft Explorer, Microsoft Office (2003),Word, Excel, Power

Point, Microsoft Outlook, Order Entry, E-mail, Internet Explorer.

Interpersonal Skills

Detail Oriented, Team Player, Multitasked, Quick Learner, Flexible, Self-

Motivated, Receptive to Change, Problem Solving Skills, Outstanding

Organizational Skills, Excellent Communication Skills, Customer Service,

Initiative

EDUCATION

Evergreen Valley College, San Jose, CA, Degree: Business Major

8/2010 - Present

Piedmont Hills High School, San Jose, CA, Degree: High School Diploma

9/2006 - 6/2010

Central County Occupational Center, San Jose, CA, Degree: Certification

Small Business Mgmt 9/2008 - 6/2009

San Jose City College, San Jose, CA, Degree: General Education

1/2009 - 6/2009

EMPLOYMENT

Mark Ecko, San Jose, CA

4/2011 - Current

Retail Customer Service / Sales

Greet and Interact with customers to provide outstanding customer service,

find out about customers needs to assist in purchasing decisions, respond

promptly to customer's inquiries, answer customer queries regarding the

store and the merchandise, deal directly with customers either by telephone

or face to face, implement the guidelines established by Mark Ecko to

resolve the complaints from customers, verify customer complaint's validity

and offering possible solutions, follow up on customer interactions if

requests are made on merchandise from other stores, recommend, select and

help locate the right merchandise, stay current with sales prices and

promote sales, provide information on store policies on returns and

exchanges, organize and process orders, returns, merchandise exchanges

refunds, discounts, coupons, or other offers related to Mark Ecko, receive

and process cash, check and charge/credit payments, provide change and

receipts, bag or package purchases, place special orders, recognize and

monitor security issues, arrange and display merchandise, keep merchandise

area tidy, take stock inventory, requisition new stock, direct unresolved

issues and requests to the appropriate designated resource, other duties as

assigned by management, attend employee meetings regularly, contribute to

the maintenance and development of standards, procedures and policies

regarding customer service.

Save Mart Supermarket, San Jose, CA

2/2010 - 6/2010

Service Specialist

Greet and receive customers with utmost courtesy, Respond to customer

inquiries about services and products in a courteous manner, Keep the store

premises neat, clean and hygienic, Locate merchandise for the customers to

select and buy, Pick items for customers from shelves, tables, bins,

freezers and coolers, Assist customers in carrying and handling their

purchases up to the car, Provide excellent courteous services to customers,

Implement best standards and practices in extending courtesy services to

customers, and other miscellaneous duties as assigned by management.

Puerto Rican Festival, West Coast Puerto Rican Council, San Jose, CA

7/2009

Volunteer - Ticket Booth

Greeted guests, collected entrance fees, handed out tickets for event,

verified will-call ticket list, handled all cash transactions.

Collabrus Incorporated at Vocera Communications, San Jose, CA

7/2008

Product Tester

Execute product testing for Vocera products, communicated progress to

management, identified, reported, and tracked all issues related to

testing, escalated issues or bugs for appropriate follow up and resolution,

provided support as needed.

REFERENCES

AVAILABLE UPON REQUEST

Contact this candidate