Customer Service Administrative Assistant

Location:

Posted:

June 04, 2011

Calandra Jefferson

Houston, Texas 77090

Cell: (832) - 890-1778

Email: ******************@*****.***

QUALIFICATIONS:

• Work well without supervision

• Self-starter with professional manner

• Excellent communication skills

• Microsoft Word, Microsoft Excel, Data Entry, Customer Service

• Ability to prioritize and remain focused on the essence of an issue

• Excellent with customer support services

• Skilled at learning new concepts quickly while working well under pressure

EXPERIENCE:

11/96-Present Academy Sports & Outdoors Houston, Tx

Administrative Assistant

• Responsible for all communications to the corporate and field sales force

• Managed multi-lined phones

• Selected to assist Store Manager in hiring, training, and evaluating employees

• Assisted with payroll preparation and entered data into cumulative payroll document

• Ordered change and supplies for the store

• Implementing planograms

• Customer service and cashier

• Supervising the cashiers

6/96-8/96 Resource Staffing Houston, Tx

Office Temporary

•Performed in-depth office duties requiring classified and confidential inter-office matters

•Assisted Office Managers in training and evaluating employees

•Assisted in the implementation of employee development programs

•Directed all administrative activities of companies in which I was assigned

10/94- 04/96 Business Micrographics Houston, Tx

Microfilm Processor

•Transferred microfilm from a reader printer to a computer

•Processed and printed microfiche

EDUCATION:

September 2011 Lonestar College North Harris Medical Office Administrator Assoc. Degree Houston,

June 1993 National Education Center Office Administration Houston, Tx

May 1992 Scarborough High School Diploma Houston, Tx