Customer Service High School

***** ******** ***. *******, **. ***** E-mail:************@*****.***

Mobile:818-***-**** Secondary Number:818-***-****

Wendy Ramon

Objective

To obtain a secure position with a stable company as a receptionist, where my experience

and enthusiasm can be effectively be utilized.

Profile

I’m a hard working team player with great communicating skills. I’m productive and

efficient in my work habits. Strong background in clerical and sales work. I’m multi task

oriented, and able to work under pressure. Self directed and take charge.

Experience

Feb. 2011-April 2011 Call Center North Hollywood, CA

IPC- The Hospitalist Company

On the phone w/ patients/caregivers

Filling up patients answers in Computer Program

Calling Hospitals

Faxing discharged papers to Doctors

Apr. 2010-Jan. 2011 Office Clerk/Scheduling Encino, CA

Green Lien Collections

On the phone with clients

Greet and smile

Respond to patients when they have questions

Scheduling Appointments

Entering patients in appointment books

Follow up Appointments

Cancellation Appointments

Answering phones/Reception

Multitasking

10-key and 45wpm

Printing and Filing papers

Updating Demands and Liens

Faxing Demands and Liens

Registering patients/Billing

Verifying patient’s diagnosis

Mailing

Input of data for new clients

Mar. 2010-Mar. 2010 Receptionist Wilshire, CA

Amanecer Community Counseling Services

Answering phones

Multitasking

Printing and filing papers

Mailing and organizing mail

Input of data for new clients

Customer Service

Cleaning and organizing rooms

Closing

Sept. 2008-Nov.2009 Pharmacy Technician North Hollywood, CA

Bryant Ranch Pre-pack

Production for Medication

Labeling Prescriptions

Open shipment

Inventory

Sanitation of Workplace

Scanning medication

Placing correct order on computer program

Jan. 2008-Aug.2008 Call Center/Customer Service Burbank, CA

Diagnostic Laboratories

Direct calls from Nurses/Doctors

Computer and Phone Orders from Patients

Joints and Lab information taking

X-Ray processing

Full Diagnosis from patient

Shipping status

Customer Service

Filing

Education

Sept. 2002-Jun.2006 Verdugo Hills Senior High School Tujunga, CA

(High School Diploma)

Jun.2007-Sept.2007 College Of the Canyons Santa Clarita, CA

(General Education)

Jan. 2008-Aug.2008 Adelante Career College Van Nuys, CA

(Pharmacy Technician )

Certificates

Presidents Education Award

High School Honors Graduate

Woman Basketball Most Improved Player

Skills

Bilingual English/Spanish, Computer literate in: Windows XP/Vista, Microsoft Office

Products

(Word, Excel, Outlook), Quick Books Online, 10 key by touch, and 50 w.p.m. typing.

Reference

Pharmacy Technician (Night supervisor), Carlos Bunuelos: 818-***-****

Pharmacy Technician (XMT), Valerie Arce: 562-***-****

Friend Co. Pilot, Jesse Galeas: 818-***-****

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