Customer Service Sales

Tiffani Ormsby

**** ***** **** **** *** *G, Bronx, NY 10467

Phone: 917-***-**** E Mail: ********@*****.***

Objective

Dedicated and goal oriented worker with a BBA in Accounting seeking a full time job opportunity

Experience

New York Community Bank December 2010 Currently

Greet customers as they arrive and answer any questions they may have regarding their accounts and/or the products and

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services we offer.

Process daily transactions and cross sell products based on client’s needs, Open and close accounts. Prove cash box, the

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branch and the vault daily. Create

Contact clients daily through telephone and mail. Creating letters and emails for customers informing them of changes.

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As well as creating financial documents for in branch usage

Laser Cosmetica February 2010 September 2010

Customer care representative in a high paced corporate office. Answering all clients’ questions regarding their packages.

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Creating, confirming and rescheduling appointments.

Creating and maintaining daily and monthly progress reports. Keeping track of daily and monthly sales and profits

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Extensive data entry and customer service. Handling client complaints. Calling clients for follow ups as well s to keep

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track of their financial accounts with company.

File, sort and distribute mail to proper place.

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Hofstra University Athletic Dep. September 2005 May 2009

Assisted Executive Secretary and Coaches with various tasks including mailings, keeping track of our FedEx account,

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file, sort and distribute mail, creating packages, memo and letters

Answering telephones, greeting students, parents and other visitors. Answering all questions.

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Creating travel itineraries for several teams and coaches, creating expense reports. Maintaining inventory and ordering

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supplies.

Education

Hofstra University September 2005 – August 2009

Studied at the Zarb Business School received a BBA in Accounting.

Skills

Microsoft Office Suite (Excel, Word, PowerPoint, Access), Internet, Typing, Windows XP, Customer Service, Answering

phones. Keeping track of budgets; Harms/Millennium Appointment scheduler; Cash and credit card handling experience,

Microsoft Outlook Messenger

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Volunteer Experience

Collegiate Women of Color October 2007 May 2009

E board Member; Treasurer October 2007 – May 2009; Secretary September 2008 – May 2009

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Handled all budgeting issues including balancing and creating the budget,

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Creating and running programs and fundraisers. Running and keeping notes of organizational meetings

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