Customer Service Administrative Assistant

JOCELYN COOKE

**** ********* **** *** ***

MESQUITE, TX 75150

903-***-**** Cell

**********@*********.***

Career Objectives

A career within the Business field that will allow me to grow and progress within

the company. To enhance my skills to in order to achieve the goals needed to

achieve within a good stable company.

Summary of Qualifications

Account receivable, Front desk customer service, Medical collections, Payment

Posting, receptionist, Restaurant Billing -Account Receivable, Administrative

Assistant, Data Entry,General Ledger

Work History

November 15, 2010 – Present Dallas Nephrology Associates – Dallas, Texas

Personal Collector

Work Responsible for locating and contacting patients in regards to past due

accounts by mail or telephone. Responsible for making corrections and

adjustments to patient accounts. Proven customer service skills that result in an

increased revenue for the company. Responsible for making arrangements with

patients in order to avoid being sent over to an outside collection agency.

Sep 08, 2009 - Jan 08, 2010 Healthlink Rx LLC - Dallas, Texas

Refunds Specialist – Baylor Hospital

Worked in the Refunds Department for Baylor hospital. Responsible for

researching and processing refunds for insurance and patients. Responsible for

making sure information is correct and to maintain files. Contacted insurance

companies to make necessary corrections in order to ensure accuracy of refund.

Jan 01, 2008 - Sep 07, 2009 GE Healthcare (Baylor and Children’s Hospital of New Orleans) - Plano, Texas

Account Receivable Rep/Self Pay Collector

Resolved delinquent claims. Collected claims from insurance companies.

Reported delinquent accounts to Credit Bureau.

Dec 01, 2003 - Jun 01, 2007 Wood County Electric Cooperative - Quitman, Texas

Member Service Representative

Front desk receptionist, processed service orders, made payment arrangements

with clients. Resolved delinquent accounts.

Aug 01, 2002 - Apr 30, 2003 Option Care Enterprises - Dallas, Texas

Reimbursement Specialist/Payment Poster

Posted payments to patients accounts. Balanced monthly/weekly general ledger.

Monitored insurance payments.

Jan 01, 1998 - Oct 10, 2001 Carlson Restaurants Worldwide - Dallas, Texas

Administrative Asst/Account Receivable Associate

Worked as Account Receivable Associate in Franchise Accounting (AR)

responsible for filing, billing Franchise stores, maintained database, making

copies, month end procedures. Also worked as an administrative assistant in

Building services, responsible for coding and billing invoices, backup front desk

receptionist, placing service orders to vendors, and delivered and processed mail

for company.

Jul 01, 1997 - Dec 31, 1997 Kforce (Romac International) - Dallas, Texas

Administrative Asst

Worked on assignment for Carlson Restaurants Worldwide

Education

Aug 2004 - May 2010 Texas College - Tyler, Texas

Education Level: Bachelors Degree

Major: Business Administration

Aug 1987 - May 1989 Tyler Junior College - Tyler, Texas

Education Level: Associates Degree

Major: Legal Assistant

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