Customer Service Project Manager

Customer Service Supervisor

Mr. Jack W. Dietz ***60 Garden Circle North

Highland, CA 92346

Tel: (H) 909-***-****

(C) 909-***-****

E-mail: *********@*****.***

Profile:

I am a highly motivated customer service professional with over 20 years of experience within

the printing, customer relations, military and retail environments. The majority of this time

was in positions of leadership, supervision, or operational in nature. It required building and

maintaining a strong positive direct and indirect relationship with both internal and external

customers.

I have very strong communication skills which leads to long term positive customer

relationships with a demonstrated ability to analyze problems, develop positive resolutions,

and response professionally when handling sensitive issues. Proven ability in supervising

and coordinating all phases of customer service, manufacturing, distribution, and quality

processes while managing ever changing work priorities. I consider myself to be an effective

team player with excellent leadership skills. My experience includes high pressure customer

service/project management roles, implementation of new use of operating systems, products

and sales techniques. I believe given a chance I would become an asset to any company

immediately.

Employment: R R Donnelley Company 05/2005 – 02/2011

A global premier full-service provider of print and related solutions.

Position: Customer Service Representative.

Primary contact internal and external customers.

Duties:

Built and maintained a positive working relationship with other departments.

Generate instructional service job tickets for production floor.

Answer customer calls, inquires, manage special requests.

Support the department in answering consumer communications as needed.

Collected and analyzed data, tracking issues, for management and

communicate findings using various Excel or Power Point tools.

Coordinate and processed company invoices for Accounts Payable.

O’Neil Data Systems. 12/1999 – 05/2005

A leader in technology-driven, marketing communication services.

Position: Project Manager.

Primary contact internal and external customers.

Duties:

Supervised monthly editing, proofing, and world wide distribution of Domestic,

International, service reference guides for Federal Express.

Coordinated world wide hot line phone coverage for Federal Express

reference guides.

Generate production job tickets for production floor.

Answer customer calls, inquires, manage special requests.

Supported new business prospects and managed retention of existing clients.

Web Trend Direct. 09/1997 - 08/1999

A direct mail communication company.

Position: Customer Service Representative.

Duties: Recruited to develop and implemented Direct Mail MICR check programs.

Provide top- notched service to banking Industry

> Primary

contact internal and external customers.

Retention of existing clients.

Created training materials and developed cross training procedures to reduce

learning of new procedures.

Education: BA: Information Technology Management.

AS: Mid management- Business and Sales

Diplomas- Achieving Customer Service Excellence, Sales, Operations.

Additional Qualifications:

Experienced in the use of Microsoft Office applications

Intermediate computer knowledge and experience

Excellent data management, data analysis, and data presentation skills

Good writing skills and Strong verbal and documentation/ communication skills.

Strong organization skills

Advance knowledge of sales/customer service environment.

Experienced supervisory and leadership skills which includes high traffic level customer

relations (order and credit issues) via phone, letter and in person.

Strong Customer Service skills to understand and analyze customers needs, identify options,

and provide the best solution.

Project a professional composure in stressful situations.

Experienced and able to make independent judgment and communicate with supervisor.

Ability to interface skillfully and professionally with all internal and external customers

Active listening and comprehension skills

Writer- (books, newsletters, brochures, technical or training manuals)

References: Available upon request.

Contact this candidate