Customer Service Representative

ANGEL D. HOPKINS

**** **** **., • Sellers, SC ***92

**********@*****.*** • 843-***-****

QUALIFICATIONS PROFILE

More than ten years of successful experience in administrative assistance, customer service and support.

Other recognized strengths are in account maintenance, problem-solving, trouble-shooting, staff support,

and planning/implementing proactive procedures. Polished professional who possess solid computer skills

in all microsoft products such as word, powerpoint, and excel. Confident, detailed-oriented, and capable

of working independently or as part of a team to meet project deadlines and multitask effectively.

Acknowledged as total quality customer service professional. Exceptional verbal and communication

skills; type 70wpm.

PROFESSIONAL EXPERIENCE

LogistiCare Solutions- Mullins SC 2009-Present

Customer Service Representative

• Work with 50 medical professionals covering the state of South Carolina; responsible for more

than 100 medical recipients’ individual appointments daily.

• Support additional staff in the approval process on covered and non-covered services according

to regulations set forth by South Carolina Medicaid program.

• Quickly and effectively solve customer challenges including utilization review and eligibility

guidelines.

• Maintain quality control records; constantly seeking new ways to improve customer service.

• Projects a professional company image through in-person and phone interaction with clients.

Mary P. Miles, ESQ. –Florence SC 2006-2008

Legal Assistant

• Excel within a deadline-intensive environment; ensure accurate and on-time completion of

serving motions and subpoenas to distribute to opposing counsels.

• Brief preparation and court document filings.

• Systemically increased office organization by developing more efficient filing/documenting

systems for scheduling hearings, mediations, and depositions as necessary.

• Prepared and processed legal documents and papers such as subpoenas, complaints, appeals,

motions, and pretrial agreements, petitions, judgments, and dismissals.

• Delegated incoming calls on the mainframe telephone operating system.

Brigina Dicks ESQ. Woodbridge -Dillon, SC 2002-2004

Legal Assistant

• Performed client and potential client interviews for attorney.

• Scheduled depositions, maintained detailed cash log, and court document filings.

• Reviewed legal publications and perform database searches to identify laws and court decisions

relevant to pending cases.

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