Customer Service Sales

SHAUNA COLTRAIN

• • Tel.: 828-***-****

*** ******* **** *********, ** 28803

OBJECTIVE

To secure a challenging, growth-oriented position where professional experience,

academic background, and customer relations’ skills can be fully utilized.

QUALIFICATIONS

•Certified Internal Revenue Service Volunteer Income Tax Assistance (VITA)

Preparer.

•Demonstrated record of success and knowledge in all aspects of tax

preparation and bookkeeping.

•Ability to take and follow directions within a management or team setting.

•Self-motivated; able to achieve immediate and long-term goals and meet

operation deadlines.

•Responds well in high-stress atmosphere.

PROFESSIONAL EXPERIENCE

2010-present Sitel, Asheville,NC

. Customer service representative

. Assisting clients in understanding their health benefits

. Handling high call volumes

. Accurately researching and adjusting insurance claims

. Responsible for giving accurate information to clients that

directly affect their health coverage

. Ability to deescalate potential situations they may become

hostile

2004-2007 COMMUNITY FOOD RESOURCE CENTER (CFRC), New York, NY

Tax Associate (Seasonal)

•Responsible for preparing and checking tax returns

•Responsible for follow up with clients who may experience problems with tax

returns

•Responsible for informing clients of various financial benefits they may be

entitled to

2002 - 2003 GAP, INC., New York, NY

Associate Sales / Associate Cashier

•Customer service

•Relating product information to customers

•Maintaining sales floor

•Replenishing merchandise

•Accountability of monetary transactions performed

•Opening credit accounts

1997 - 2000 EXPRESS, Asheville, NC

Associate Fashion Merchandiser

•Arranging store display items

•Creating and presenting store advertisement

EDUCATION

BACHELOR OF ARTS, Performing Arts, May 2001 North Carolina School of the Arts,

Winston-Salem, NC

IRS Certified VITA Site Tax Preparer, 2004 CFRC / Northern Manhattan Improvement

Corporation, New York, NY

•Tax Preparation, Bank Teller, Bookkeeping, and Data Entry Clerk Training

COMPUTER SKILLS

Microsoft Word, Excel, Internet, Quick Books

REFERENCES FURNISHED UPON REQUEST

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