Customer Service Manager
Resume:
Sarah G. Waymyers
Columbia, SC 29210
Tel. 803-***-**** Cell 803-***-**** Fax 803-***-****
Email: ****@*********.***
Objective: Self-motivated individual aspires after opportunity to become an
indispensable member of an established and growing organization by
providing the necessary support, competency, and proficiency needed to
execute daily operations. Self-starter possesses exceptional customer
service skills and the ability to work independently and as a team player.
. Organized
. Methodical
. Thorough
. Dependable
Experience Summary: Possesses ten years of management, customer service,
and administrative experience. Demonstrated the ability to successfully and
efficiently execute multiple management and business operations such as
administrative support, merchandising, and cash handling. Proficiently
performed daily office duties as well as provided quality customer service.
Work Experience
July 2007 Assistant Office Manager
to Advantage Delivery and Logistics
July 2008 Columbia, SC
Provided management of daily operations as a liaison between
auto dealers and customers in the delivery of auto body
parts throughout the state of South Carolina.
. Collected payments and prepared daily deposits
. Researched outstanding invoices and collected past due
accounts
. Created and processed daily manifests for drivers
. Shipped and received freight using a hand-held device
. Processed returned merchandise and claims as a third party
and maintained proper documentation
. Preformed general office duties, prepared work schedules,
ordered office supplies, and ran errands
. Maintained contact with drivers to ensure timely deliveries
. Maintained positive relations with customers and co-workers
Oct 2001 Independent Courier
to Innovative Courier Solutions
Jan 2008 Columbia, SC
Independent courier services provided timely pick-up and
deliveries to a variety of businesses.
. Acquired signatures from customers confirming delivery or
pick-up
. Received, delivered, and returned merchandise with a hand-
held device
. Maintained proper daily records providing confirmation of
delivery or return
. Maintained positive relations with customers and co-workers
Mar 2001 Convenience Store Manager
to The Pantry Convenience Stores
Sept 2001 Columbia, SC
Managed convenience store operations in various locations with
variations in customer flow and hours of
operation.
. Operated cash register
. Executed end-of-day operations to end one day and begin
another
. Preformed daily cash audits on register and safe for
accuracy
. Conducted daily audits on tobacco and alcohol products
checking for sale to stock inconsistencies
. Prepared daily cash deposits
. Used plan-o-grams to display and advertise specials and
promotions
. Reconciled payroll, created work schedules, and monitored
employee time-sheets for overlapping times and
inconsistencies
. Preformed general office duties, ordered office supplies,
and ran errands
. Maintained positive relations with customers, vendors, and
co-workers
June 1993 Assistant Stand Manager
to South Carolina Commission for the Blind
Mar 2001 Columbia, SC
Provided assistance for blind vendors in various state-owned
locations. Businesses consisted of coin-
operated machines and/or food preparation.
. Maintained vending operations of coin-operated machines
including stocking, collecting cash, and minor repair and
up-keep
. Ordered merchandise and monitored inventory
. Prepared daily cash deposits
. Preformed general office duties, ordered office supplies,
and ran errands
. Maintained positive relations with customers and co-workers
Education
Midlands Technical College, Columbia, SC
* Associate in Applied Science in Business Management; Midlands
Technical College, Columbia, SC 5/11
* Associate in Applied Science in Marketing, Marketing; Midlands
Technical College, Columbia, SC 5/11
Relative coursework: Accounting, Business and Finance, Economics,
Management, and Marketing.
Contact this candidate