Service Assistant

Rachelle Morgan Ceaser, MPA

***/***-****

*************@*****.***

Professional Summary

Healthcare Information Systems, Government and Corporate Trainer with

proficiency in transformational and service technologies that target change

management, improved workflows and costs reduction

Public Administrator/Legislative Director with comprehensive knowledge of

local government management, principles & practices. Eight years of senior

level municipal government experience

Primary Education Reading Coach/Instructional Assistant providing small

group instruction to Title 1 students across school population

Employment History

1993 - 2000 University of Chicago Hospitals

Trainer (HIS & Service)

Delivered transformational information systems and service training

utilizing a variety of delivery formats including traditional classrooms,

unit-based, one-on-one, physician practice groups and virtual classes

utilizing the following applications:

. EpicCare EMR

. EpicCare Clinical Suite

. StatLAN Order Entry

Principal Accountabilities:

. Thorough understanding of Adult Learning Principles

. Ability to effectively present content in a variety of delivery

formats

. Ability to model values of the organization

. Excellent leadership and organizational skills

. Clear written and verbal communications

. Ability to handle multiple priorities in a fast-paced environment

. Excellent attention to detail

. Ability to maintain confidential information

. Ability to work effectively with teams as well as independently

. Highly motivated, self-directed and results driven

. Proven track record of successfully managing multiple priorities in a

fast paced work environment

2000 - 2008 Gary Common Council

Chief of Operations

Directed Council's daily operation and staff; principal advisor to council

on municipal operations and fiscal matters; legislative liaison to:

Elected officials

Media outlets

Community & faith-based organizations

Youth organizations

Healthcare organizations

Public agencies

Academic centers

. Legislation preparation & research

. Budget preparation, administration & oversight

. Public policy research & analysis

. Program & service development, training, implementation & evaluation

. Managed Council's staff and contractual professional services

consultants

2009 - Present Thea Bowman Leadership Academy Charter School

Reading Coach - Instructional Assistant

Provide classroom and small group instruction to primary school students in

a variety of subject matters, student coaching and tutoring.

Education

Master of Liberal Science Present

Master of Public Administration Indiana University - 2008

. Pi Alpha Alpha - MPA Honors

Certification - Public Management Indiana University - 2007

BS Degree, Criminal Justice Indiana University - 1990

Commercial Software Proficiencies

MS Office Suite

RoboHelp

REFERENCES ON REQUEST

Contact this candidate