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Customer Service Medical

Location:
Abilene, TX
Posted:
January 13, 2015

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Resume:

Amanda DeJesus

*** **** *** ****** *** * Bethlehem, PA 18015 610-***-**** abhegn@r.postjobfree.com

Objective

To obtain a position in the Criminal Justice field where I can use my education and training in assisting juveniles and

their families.

Experience:

2008 2010

Lehigh County Juvenile Detention Center

Child Care Worker

Provided the secure detention of juvenile offenders in a safe environment.

Handled the intake as well as releasing procedures of the juveniles.

Managed the transferring of juveniles throughout the facility.

Operated the main control system of the facility.

Prepared and distributed daily meals as well as helping juveniles with their daily routines.

On certain occasions also counseled some juveniles when needed.

Performed intake procedures which included strip searches as well as full medical and mental questionnaires for the

juvenile offender. Gave each juvenile an orientation of all the regulations before putting them in their room.

Worked in the housing unit with a partner to organize daily activities, including meals, recreation, shower, and

school time; gym as well as clean up.

Transferred the juveniles throughout the facility for visits with their lawyers or family members, to gym and medical

appointments. With a certain juveniles, providing they showed good behavior, allowed them to clean the facility.

Also in charge of cleaning certain areas of the facility.

On the night shift duties included washing the clothing worn by the juveniles upon intake and facility uniforms.

Cleaned and searched the housing units for any contraband or defacement of property. I was also in charge of

checking the residents every 15 minutes with our key system. Residents that were put on suicide watch were checked

every 5 minutes.

Worked all three shifts when needed and knew the daily routine for each shift.

When needed wrote reports based on any events that occurred, such as reprimand, misbehaving or violence.

2007– 2008

Northampton Community College

Student Assistant

Handling confidential student records.

Assisted in student functions.

Prepared and distributed Professor Surveys.

Fall 2006

Office of Senator Robert Wonderling

Student Intern

Handling confidential public records.

Contacted small business owners in the community with information regarding services that were available to them.

Handled incoming calls from delegates in the community.

Assisited in putting together community functions

2002 2003

A. DeJesus

Dynamex Delivers Now (Magna Carta Companies)

Receptionist

Communicated office polices to customers and co workers.

Maintained strict confidentiality of client information.

Exceptional customer service skills.

Education:

December 2014 Albright College Reading, PA

Crime and Justice, Bachelors of Science

May 2008 Northampton Community College Bethlehem, PA

Criminal Justice, Associates in Applied Science–Cumulative GPA 3.06

Qualifications:

Criminal Justice education

Experienced in public speaking

Excellent communication skills

Fluent in English and Spanish

Experience in office setting as well as supervising others

Experience in detention intake and release procedures

Experienced in the KEA program

References available upon request.

944 East 6th Street Apt 2 Bethlehem, PA 18015 610-***-**** abhegn@r.postjobfree.com

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