Customer Service Sales

Carolynn M. Willey

*** *.*. **** ****** . HILLSBORO, OREGON 97124

*******@**********.** . 503-***-****

Objective

To use my extensive project, marketing and office management experience to

benefit a company or organization.

Executive Summary

Result oriented, goal-driven, marketing professional with over 20 years of

experience in brand development, marketing programs, office and project

management and sales. Excel in managing multiple project concurrently with

strong detail, problem solving and follow-through capabilities that drives

measurable results. Extensive background and experience in working with a

wide array of B2B and B2C clients ranging from Fortune 500 to sole

proprietors.

Career Highlights

. Proven experience in generating growth through effective client

relationship management resulting in 350% increase in revenue.

. Effectively led and managed printing and production project from

inception to completion for Nike Global Summit.

. Successfully completed and managed multi-company branding and identity

project for Health and Safety Institute, an industry leader in emergency

care training.

. Developed specialized printing program for worldwide company resulting in

a 150% profit margin and continual revenue growth of 50-75% per month for

over 6 years. Established system review program including P&L, order

processing and product management that was implemented in over 100

locations.

. Created and managed the complete and ongoing marketing campaign and

strategy, consisting of branding, online social marketing, email

campaigns and website management for Revance Therapeutics that has

resulted in a 200% growth in sales within 2 years.

PROFESSIONAL EXPERIENCE

Rain Agency, Inc., Portland, Oregon . 2006-2010

Account Director

Managed day-to-day client engagements and daily operations of company.

Developed agency proposals that aligned client goals and delivery

expectations. Created project schedules for all client projects. Prepared

project status reports. Served as primary liaison between clients and

staff in evaluating marketing creativity and maximizing the delivery of

final projects. Advised and consulted with clients on how to maximize

their ad campaigns to reduce expenses and increase ROI with effectiveness

for multiple clients.

. Developed internal systems and procedures (project tracking, status

reports, quality and creative review processes and defined team member

roles) for project management.

. Simultaneously managed 5-15 client accounts.

. Served as project management lead for multi-company branding project that

created five unique identities for different divisions of Health and

Safety Institute.

. Assisted bookkeeper with accounts payable and receivables.

OnScreen Technologies, Inc., Portland, Oregon . 2005-2007

Sales Project Manager / Office Manager

Implemented and administered office procedures and systems. Supported

corporate executives, human resources and company departments by creating

expense reports, research, managing vendor and facility service agreements

and organizing board meeting notes and financial documents.

. Organized and managed Salesforce.com containing more than 4,500 sales

leads.

. Worked with outside Agency to developed onsite corporate branding,

creating the overall look and feel and message for the company.

. Assisted in design and development of sales and marketing programs, tools

and collateral that was utilized across all sales channels.

. Managed processes and procedures (ordering forms, shipping, warranties

and quality control) for channel partners and distributors for sales and

customer support.

. Supported company bookkeeper and CFO with invoicing, accounts payable and

corporate business documentation.

Ford Graphics, Portland, Oregon . 2001-2005

Manager . Special Projects / Office / Customer Service

Collaborated with company executives to develop and implement company

operating, production, sales and marketing policies and procedures for the

Pacific Northwest Division. Delivered effective production processes,

account pricing and project estimates, coupled with offering solutions for

customer concerns and billing issues. Managed all aspects of Human

Resources for customer service, sales and accounting teams. Coordinated

special projects for internal company needs, customer's requests and

national programs.

. Led and developed a customer service program to support outside sales,

marketing and production management staff.

. Initiated and implemented entire billing audit procedures and system that

was implemented corporate wide.

. These processes and procedures resulted in a 300% growth in sales in a 3-

year period.

Kinko's, Beaverton, Oregon . 1991-2001

Office Manager and Corporate and National Accounts

Managed relationships with local and national clients and vendors.

Established bids and/or long-term pricing structures and agreements.

Supervised projects from initial inception for overall look and direction

to delivery. Functioned as client liaison for production and digital

services departments. Developed and implemented project management and

purchasing procedures. Managed cash control, accounts payable, billing, P &

L statements, inventory and supply.

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