Information Technology Service

ROEL EBALLE

**** ** **** ******, *** #****, Miami, Florida 33136

*********@*******.*** *

786-***-****

Objective:

Goal oriented career changer professional interested in Field Service

Technician or similar position with an agency that will allow me to fully

utilize my technical skills in laptop/desktop troubleshooting and repair

and problem solving skills to contribute to company's greater efficiency

and productivity.

Education:

. Information Technology Program, Florida Academy 2010

Certifications:

. Microsoft Certified IT Professional, 2011

. MCTS, Configuring Windows7, 2010

. CompTIA N + certified, 2011

. CompTIA A+ certified, 2011

Professional Experience:

. Strong background in troubleshooting and repair on all laptop and

desktop hardware and software issues.

. Working knowledge in troubleshooting LCD screen issues (inverter or

backlight problem).

. Knowledgeable in troubleshooting motherboard issues and its possible

replacement if it's no longer working.

. Replaced motherboard, processor, and memory to Windows server 2008

workstations

. Proficient in troubleshooting and repair of all kinds of laptop power

adapter.

. Replaced laptop keyboard and memory stick for upgrade (model hp

dv9500)

. Troubleshoots and resolves computer-related desktop/laptop and

application issues

. Diagnose and repair desktop and laptop remotely using Logmein third

party software

. Clean install/upgrade Windows Vista, Windows 7 and Windows server 2008

Special Skill:

. Enthusiastic, knowledge-hungry and can quickly digest new concepts and

most all ready to meet challenges in the professional working

environment.

. Possessed analytical thinking that can identify, improve, and

streamline complex work processes.

. Ability to build rapport with a diverse workforce in multicultural

settings which includes cultural sensitivity.

. Resourceful team player who excels at building trusting relationships

with customers and colleagues.

. Possessed constancy while under pressure or on demanding jobs as

result from almost 12 years of Military Service.

. Goal oriented and results-driven who has the ability to effectively

prioritize and fit in simultaneous projects.

References: Available upon request.

Contact this candidate