Sales Customer

Location:

Posted:

June 05, 2011

DAVID A. SAYLAN

St. Louis, MO 63144

*******@*******.***

EXPERIENCE

UMB Bank, Shawnee, KS & Ferguson, MO May 2006-March

2011

Retail Specialist/Personal Banker

. Processed automobile and home equity loans and opened new accounts

. Mentored ten new associates

. Created weekly incentives to increase teller productivity

. Increased referral-based sales to other divisions within the company

. Trained ten tellers in learning about banking products and services

. Resolved customer complaints

. Prepared at least one group banking presentation once a month

. Initiated at least ten business calls to prospective clients

. Served as a notary public

. Processed teller transactions

US Bank, Lawrence, KS February 2004-May 2006

Teller/Universal Banker

. Solicited banking products/services for new customer accounts

. Trained new associates on aspects of banking policies

. Identified and balanced cash drawer discrepancies

. Processed teller/large vault transactions, night deposits, and mail

deposits

RECOGNITION

. Top Five UMB Sales Producer - mortgages, cross-sell, credit cards

2006-2011

. Retail Specialist of the Month - Six consecutive months

2006-2007

. Top Five Personal Bankers in District

2007-2010

. Credit Card Champion - sold monthly minimum of 15 credit cards

2008-2010

SKILLS

. Proficient in Microsoft Word, Excel, and Powerpoint

. Strong interpersonal and communication skills and facilitating sales

EDUCATION

BA, Communication Studies University of Kansas, Lawrence, KS August

2000-May 2004