Joan Anne Shoemaker

Galion, Ohio *****

419-***-****

Objective: To be hired in a position with opportunity for advancement with

skills, education and experience.

Education:

Bliss College West

Columbus, Ohio

Business Administration Associates Degree 3.90

Computerized Business Processing Diploma 3.95

North Adult

Columbus, Ohio

Small Business Management Diploma 4.00

Computer Skills:

Microsoft Skills

Works

Excel

Internet

Money

Quicken

Mass90

Auto CAD (basic)

Q&A

Microsoft Publishing

Civic

Internet research

Cerner

Homecare

4/2007 to 11/2010

Title: General Office

Duties: Typing medical documents, scheduling, organizational skills,

ability to prioritize work load, attention to detail, filing, customer

service, problem solving, opening and closing, key holder, making sure all

documentation is signed and returned form appropriate Doctors, problem

solving with client needs being the most important issue. Taking all

information for communication reports, calling case managers with all

documentation on clients including but not limited to missed visits and

change in health issues . Using all office equipment, being proficient in

typing, organizational skills and

multi tasking. Being able to communicate well with all employees and

clients, and co-workers. Ability to communicate on phone as well as person.

. Ability to learn new computer program. Going to any and all

training classes offered by Homecare Network

.

Calhoun Plumbing Inc.

758 Harmon Ave

Columbus Ohio 43217

Mike Calhoun Owner

614-***-****

6-2000- 10-2003

Title: Office Manager

Duties: Scheduling appointments for daily and contract jobs.

Providing quotes to customers business and residential.

Follow up calls to customers to be sure work was done in a professional and

timely manner

Compiling statistic for daily, weekly, monthly and yearly residential

Calling and requesting for utility markings prior to digging on any job.

Collection on over due accounts

Communication with all plumbers, and office staff about all jobs and office

related information

Including company meetings and evaluation times for each employee

24 hour contact with all plumbers and staff for work and emergencies

through Nextel's.

All clerical duties to keep the office proficient and running

professionally

In charge of all business credit card, Cash handling, purchase orders and

key holder to offices

Opening and closing shop Ordering supplies

Interviewing applicants Training on filling out paperwork appropriately and

use of Nextel

Call backs to existing customers to monitor customer satisfaction on all

jobs.

and business accounts. Resolving problems with unhappy customers.

Tracking plumbing equipment that was sent U.P.S. Or FedEx.

Ability to authorize refunds, discounts and returns of work provided.

Ability to make customer service and satisfaction number one.

Product knowledge, pricing and service knowledge along with pricing and up

sales of products.

Responsible for all Purchase orders, recording and checking against all

bills coming into the office for items bought. Use of calculator and

estimating pricing.

Scheduling all vans and work equipment for routine and emergency repairs.

Filling out all permits for work to be done in appropriate city and county.

Rental of all large equipment Calhoun did not own for use during jobs.

Purchase Order process from ordering to checking on orders that come in

against purchase order that was made out, making sure all product is

counted for and pricing was correct

GPAX International

Business Park Drive

Columbus, Ohio 43204

Engineering Supervisor, Scott Swisher

10-1995 to 3-2000

Title: Purchasing and Engineering Secretary

Duties: Responsible for purchasing all equipment, tools and items needed

for manufacturing and

Shipping equipment

Finding the best and most cost effective ways of shipping product in and

product out of the warehouse.

Researching and always having a back up vendor in case of any problem or

emergency

Meeting with vendor to discuss all problems, pricing and ways to make GPAX

a more proficient and cost efficient company.

I also was in charge of keeping track of inventory, files, engineering dies

and keeping the blueprints up to date and filed correctly.

I was in charge of quality control spot checks daily and making sure the

final product was

Being sent out 100 percent correct and on time.

I also took minutes at the engineering meetings daily making sure all

managers received a copy of the meeting daily. I also did all the clerical

work for the engineering department, this included correspondence and

travel arrangements for the engineers when they attended trade shows.

I did the input of data in the computer in Mass 90 program for all the

equipment, inventory,

Jobs in queue, and previous jobs daily.

Keeping all blueprints up to date and changed out through the CAD program

Easter Seals Rehabilitation Center

Children's Drive West

Columbus, Ohio 43215

Office Manager: Patricia Livingston

9-199*-**-****

Title: Development Assistant

Duties: Calling previous and potential donors for in-kind donations for up

coming events.

Scheduling volunteers, media and celebrities for all events and functions

of Easter Seals

Making all arrangements for media and celebrities during events

In-put of all information into Civic program on all events and

participation of donors and

Of donations. Working all events from set up to clean up.

Planning all the thank you functions and Award Dinners for all participants

of events through out the year.

Sending out all the thank you card and invitations from all events.

picking up donations from donors and dropping off all information and

materials needed for event to all participants

.

Lutheran Senior City

935 N. Cassidy Ave

Columbus, Ohio

Mary Krutko R.N. Shift Supervisor

01-18-1981 to 12-03-1983

Title: Nursing Assistant

Duties: Care for elderly residents, documenting vitals, change in residents

condition, or anything that related to the resident.

Feeding, bathing, repositioning, range of motion exercises, transporting to

church, meals, or activities.

I also filled in as resident assistant when full time employee was off.

I also was involved in activities of residents.

My unit was Skilled Unit, the unit consisted of Stroke, Parkinson's, and

Alzheimer's residents

Contact this candidate