Customer Service Manager
Resume:
Joan Anne Shoemaker
Galion, Ohio *****
Objective: To be hired in a position with opportunity for advancement with
skills, education and experience.
Education:
Bliss College West
Columbus, Ohio
Business Administration Associates Degree 3.90
Computerized Business Processing Diploma 3.95
North Adult
Columbus, Ohio
Small Business Management Diploma 4.00
Computer Skills:
Microsoft Skills
Works
Excel
Internet
Money
Quicken
Mass90
Auto CAD (basic)
Q&A
Microsoft Publishing
Civic
Internet research
Cerner
Homecare
4/2007 to 11/2010
Title: General Office
Duties: Typing medical documents, scheduling, organizational skills,
ability to prioritize work load, attention to detail, filing, customer
service, problem solving, opening and closing, key holder, making sure all
documentation is signed and returned form appropriate Doctors, problem
solving with client needs being the most important issue. Taking all
information for communication reports, calling case managers with all
documentation on clients including but not limited to missed visits and
change in health issues . Using all office equipment, being proficient in
typing, organizational skills and
multi tasking. Being able to communicate well with all employees and
clients, and co-workers. Ability to communicate on phone as well as person.
. Ability to learn new computer program. Going to any and all
training classes offered by Homecare Network
.
Calhoun Plumbing Inc.
758 Harmon Ave
Columbus Ohio 43217
Mike Calhoun Owner
6-2000- 10-2003
Title: Office Manager
Duties: Scheduling appointments for daily and contract jobs.
Providing quotes to customers business and residential.
Follow up calls to customers to be sure work was done in a professional and
timely manner
Compiling statistic for daily, weekly, monthly and yearly residential
Calling and requesting for utility markings prior to digging on any job.
Collection on over due accounts
Communication with all plumbers, and office staff about all jobs and office
related information
Including company meetings and evaluation times for each employee
24 hour contact with all plumbers and staff for work and emergencies
through Nextel's.
All clerical duties to keep the office proficient and running
professionally
In charge of all business credit card, Cash handling, purchase orders and
key holder to offices
Opening and closing shop Ordering supplies
Interviewing applicants Training on filling out paperwork appropriately and
use of Nextel
Call backs to existing customers to monitor customer satisfaction on all
jobs.
and business accounts. Resolving problems with unhappy customers.
Tracking plumbing equipment that was sent U.P.S. Or FedEx.
Ability to authorize refunds, discounts and returns of work provided.
Ability to make customer service and satisfaction number one.
Product knowledge, pricing and service knowledge along with pricing and up
sales of products.
Responsible for all Purchase orders, recording and checking against all
bills coming into the office for items bought. Use of calculator and
estimating pricing.
Scheduling all vans and work equipment for routine and emergency repairs.
Filling out all permits for work to be done in appropriate city and county.
Rental of all large equipment Calhoun did not own for use during jobs.
Purchase Order process from ordering to checking on orders that come in
against purchase order that was made out, making sure all product is
counted for and pricing was correct
GPAX International
Business Park Drive
Columbus, Ohio 43204
Engineering Supervisor, Scott Swisher
10-1995 to 3-2000
Title: Purchasing and Engineering Secretary
Duties: Responsible for purchasing all equipment, tools and items needed
for manufacturing and
Shipping equipment
Finding the best and most cost effective ways of shipping product in and
product out of the warehouse.
Researching and always having a back up vendor in case of any problem or
emergency
Meeting with vendor to discuss all problems, pricing and ways to make GPAX
a more proficient and cost efficient company.
I also was in charge of keeping track of inventory, files, engineering dies
and keeping the blueprints up to date and filed correctly.
I was in charge of quality control spot checks daily and making sure the
final product was
Being sent out 100 percent correct and on time.
I also took minutes at the engineering meetings daily making sure all
managers received a copy of the meeting daily. I also did all the clerical
work for the engineering department, this included correspondence and
travel arrangements for the engineers when they attended trade shows.
I did the input of data in the computer in Mass 90 program for all the
equipment, inventory,
Jobs in queue, and previous jobs daily.
Keeping all blueprints up to date and changed out through the CAD program
Easter Seals Rehabilitation Center
Children's Drive West
Columbus, Ohio 43215
Office Manager: Patricia Livingston
Title: Development Assistant
Duties: Calling previous and potential donors for in-kind donations for up
coming events.
Scheduling volunteers, media and celebrities for all events and functions
of Easter Seals
Making all arrangements for media and celebrities during events
In-put of all information into Civic program on all events and
participation of donors and
Of donations. Working all events from set up to clean up.
Planning all the thank you functions and Award Dinners for all participants
of events through out the year.
Sending out all the thank you card and invitations from all events.
picking up donations from donors and dropping off all information and
materials needed for event to all participants
.
Lutheran Senior City
935 N. Cassidy Ave
Columbus, Ohio
Mary Krutko R.N. Shift Supervisor
01-18-1981 to 12-03-1983
Title: Nursing Assistant
Duties: Care for elderly residents, documenting vitals, change in residents
condition, or anything that related to the resident.
Feeding, bathing, repositioning, range of motion exercises, transporting to
church, meals, or activities.
I also filled in as resident assistant when full time employee was off.
I also was involved in activities of residents.
My unit was Skilled Unit, the unit consisted of Stroke, Parkinson's, and
Alzheimer's residents
Contact this candidate