Customer Service Years Experience

Sonya Hall

*** ******* ***** *******, ******* ***14 404-***-****) ***********@*****.***

Professional To obtain a position with a company that will effectively

Objective utilize my background and qualifications.

Qualification Offering a background of 19 years experience in the

Summary areas of Underwriting, Loan Processing, Research,

Documentation, Customer Service and Implementing

Policies and Procedures.

Completed specialized training in Reading Matrix,

Calculating Debt-to-Income Ratios and Reviewing

Appraisals...

Computer proficient (Word, Excel and PowerPoint).

Professional BANK OF AMERICA, Atlanta, Georgia

Experience Sr. Processor, ( 2010 – 2011)

• Contact title companies, insurance agents and customers

to request specified documents to complete loan file.

• Review loan Conventional, FHA and VA loans for

accuracy and completeness. Data entry of loan

application into Edge processing system.

• Conduct in-depth analysis of appraisals, titles credit

reports and homeowners insurance.

• Clear lenders underwriting conditions and review of

second mortgages for subordination approval and

reviewed Hud-1 statements for closing.

FIDELITY FINANCE, Atlanta, Georgia

Document Review Specialist, (2006–2009)

• Maintained and updated records and files for processing

of each loan; performed data entry of loans.

• Conducted in-depth review of incoming documents

including titles, credit reports and appraisals.

• Calculated front end and back end fees associated with

the lenders proceeds.

• Scheduled loan closings and reviewed and approved loan

for final conditions.

HOMEOWNERS LOAN,Atlanta, Georgia

Document Review Specialist, (2003 – 2006)

• Acquired experienced and training in sub-prime loans.

• Reviewed credit reports, appraisals and other

correspondence.

• Maintained accurate records on all transactions and

funding of loans.

• Ordered customers homeowners insurance, titles, and

reviewed Settlement statements.

• Completed all duties in a timely and accurate manner in

accordance with company guidelines.

WELLS FARGO,Atlanta, Georgia

Loan Processor/Closer 2001-2003)

• Conducted extensive review of files on FHA, VA and

Conventional loans.

• Prepared closing package for Attorney office and

reviewed Hud-1 statements for clear to close.

• Obtained loan application credit documents, appraisal

and other documents to complete loan package.

• Worked close with underwriter to clear stips and make

sure loan in proper guidelines.

Education PERIMETER COLLEGE, Atlanta, Georgia

Business studies, (1998 – 2000)

LANIER TECHNICAL SCHOOL, Gainesville, Georgia

Business studies, (1988 –1990)

Personal Salary negotiable. Available immediately.

References Excellent personal and professional references will be

provided upon request.

Sonya Hall

934 Parkway North Atlanta, Georgia 30314 404-***-**** ***********@*****.***

Enclosed is a copy of my resumé for your consideration. I am seeking a position with a

company that will utilize my background and qualifications.

As my resumé indicates, I have a background of 16 years experience in the areas of

Underwriting, Loan Processing, Research, Documentation, Customer Service and

Implementing Policies and Procedures. I have also listed my education, training, and

achievements.

My work ethic, professional experience and team player abilities will make me a valuable

asset to your organization.

I trust this letter of introduction and resumé will provide adequate information for evaluating

my qualifications as a member of your professional team. If you have any questions, please

contact me at the above listed address or phone number.

Thank you,

Sonya Hall

Enclosure: resumé

Contact this candidate