Sales Customer Service
Resume:
KEY ACCOUNT & TERRITORY MANAGER ? SALES REPRESENTATIVE
Account Executive with demonstrated success in sales, customer service, new
business development, key account and territory management. Uses a
consultative approach in collaborating with clients to build business while
exceeding corporate sales objectives. Understands the role of account
manager and how important quality customer care plays in the success of an
organization. A leader and innovative thinker who implements effective
strategies that build long-term business relationships. Dedicated to the
highest standards of performance and service. Certified pastry chef.
Customer Needs Analysis - Customer Service Orientation - Consultative Sales
Approach
Territory Management - Strategic Business Planning - Sales & Marketing
Initiatives - Brand Awareness
New Business Development - Product Demonstrations - Cost Control -
Microsoft Word, ACT - Outlook
PROFESSIONAL EXPERIENCE
- Exceptional success and expertise in turning underperforming
territories into
consistent, high revenue-producing profit centers, generating more than
$2million per year -
ROMA FOODS - Phoenix, AZ 2009 - 2010
Account Executive
Managed Northern Arizona territory comprised of Anthem, Black Canyon City
and all major communities in Yavapai and Coconino Counties. Prior to hire,
there was no formal representation in this territory. After 6 months,
transferred to North Phoenix area, which included Carefree, Fountain Hills
and Scottsdale. Customers included Italian restaurants, pizza parlors,
deli's, sub / sandwich shops and sports bars.
. Brought in, to rebuild the lost business in the Northern Arizona
territory.
. Developed 12 new accounts within the 6 months through consistent sales
effort and follow up.
. Served as "go to" professional, consistently available to answer
questions, present new ideas and products and offer tips on increasing
business.
CONCORD FOODS INC. - Ontario, CA 2006 - 2009
Account Executive
Built sales revenue and account base in Metropolitan Phoenix territory for
company specializing in Italian food products. Products include cheese,
meat, pasta, soup and salads, condiments and produce, paper and plastic
products.
. Expanded solid customer base from zero to 35 and increased sales 100%.
Served as first "official" account manager in Arizona.
. Ensured 99% on time delivery of products in spite of no warehouse
presence in Arizona.
. Increased customer business by recommending menu changes and updates
using professional baking and pastry chef skills.
. Trained new associates through shadowing and teaching innovative and
proven sales techniques.
MULTIFOODS DISTRIBUTION - Tempe, AZ 1998 - 2003
Account Executive / Tempe Division
Used a consultative sales approach in building region comprised of East
Metropolitan Phoenix and counties in Eastern Arizona. In 2004, Multifoods
Distribution was purchased by Vistar Corporation.
. Increased sales from $10,000 per week to more than $30,000 the first
year in position.
. Generated a 3% increase in overall gross margin.
. Expanded sales dollars from $480,000 to more than $2,600,000 per
year.
. Incorporated bakery / pastry industry knowledge in helping clients
improve baked goods quality.
Michael D. Heimer
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ADDITIONAL EXPERIENCE
1980 - 2006
WESTCO PRODUCTS - Phoenix, AZ
Account Executive
Opened and set up new supermarket bakeries; set up logistics and trained
staff for grand openings.
. Increased overall sales 60% through a consultative approach.
. Built customer loyalty through sales promotions and product
demonstrations.
. Trained supermarket bakery employees in all aspects of production.
. Assisted in the seamless conversion of Tate Brokerage customers to
Westco Products. Buyout took place in 2004.
TATE BROKERAGE - Phoenix, AZ
Account Executive
Advised and assisted bakers with new ideas and technical support. .
. Realized an additional annual revenue of $2,000,000 by securing and
developing an untapped market-the hospitality and hotel industries.
. Updated and brought current AR's of new and existing customers.
CONSUMER FIRST FUNDING - Scottsdale, AZ
BARRINGTON MORTGAGE GROUP - Scottsdale, AZ
Loan Originator
Interviewed residential loan applications for homes ranging from $100,000
to $5 million. Set up, processed and prepared files for closings within
deadlines.
. Educated clients on various types of loan programs. Determined
financial needs and consulted clients on benefits in choosing the
appropriate credit program.
. Analyzed risk potential with an acute attention to detail; predicated
advisement on ability to maintain loan within state and federal rules
and regulations.
PHOENIX COUNTRY CLUB, LA PARISIEN, LA RESERVE - Phoenix and Scottsdale, AZ,
Caneel Bay Resort
St. Johns, U.S.V.I.
Pastry Chef
CERTIFICATIONS
Certified Pastry Chef
American Culinary Federation / Chef's Association of Greater Phoenix
MICHAEL D. HEIMER
15850 N. Thompson Peak Pkwy. #2098
Scottsdale, AZ 85260
**********@*****.***
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