Customer Service Human Resources

CYNTHIA H. TRAN

*** ******** *********, *** *********, CA 94127 ● 408-***-**** ● ************@*****.***

EDUCATION

SAN JOSE STATE UNIVERSITY, San Jose, CA

Business Administration, B.S., January 2009

PROFESSIONAL EXPERIENCE

CONSUMER CREDIT COUNSELING, San Francisco, CA March 2009-Present

Operations Representative

Prepare client packets as a Phone Counseling Coordinator (PCC).

Process packets for Your Next Move/Pre-Discharge Bankruptcy clients.

Answer and respond to calls from clients on the Operator queue.

Administer incoming and outgoing mail and shipment processes.

ALLIANCE TITLE COMPANY, Campbell, CA January 2006-December 2007

Human Resources Clerk

Reviewed, maintained, and oversaw I-9 documentation and employment applications within

Mercury Companies, Alliance Title, National Alliance Title, and Equity Investors of Arizona.

Entered employee data into company database and audited employee changes.

Assisted with and audited employee hires and terminations.

Updated and revised employee manuals and policies for all offices and oversaw rollout.

BATH & BODY WORKS, San Jose, CA October 2001-April 2006

Sales Associate & Wrap Desk Coordinator

Provided customer assistance and service with purchases, returns, and exchanges of store

products.

Trained and coached new employees regarding sales and corporate practices.

Updated and maintained store inventory.

NORDSTROM, Santa Clara, CA June 2001-June 2005

Cashier/Stock (Seasonal)

Provided customer assistance and service with purchases, returns, and exchanges of store

products.

Stocked merchandise.

Advised customers of upcoming promotions and availability of merchandise.

SMARTSHOP.COM, Morgan Hill, CA October 2000-January 2001

Content Editor

Researched product information on manufacturer and merchant websites.

Wrote product descriptions and evaluated product features of video games and consoles.

QUALIFICATION HIGHLIGHTS

Customer Service

Eight years of professional experience in customer relations.

Skilled problem solver and multi-tasker.

Very strong interpersonal and communication skills.

Team Strategy & Building

Works well with people one-on-one or in team assignments.

Dedicated to the success of team goals.

Motivated Worker

Quick learner and self-starter.

Efficient in time management, prioritizing tasks, and meeting deadlines.

Computer Proficient

Windows, Microsoft Word, Excel, Power Point, and Outlook, WWW

Data Entry

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