M ichael S. Cipollo
Saint Louis Mo 63128
Cell # 614 - 425-0750
Email: M **********@*****.***
C ******.*@******.***
E xperience: Convergys Saint Louis, Mo N ovember 2008- to date
I nside Sales Representative-at &t project
• Sell customers to maintain wireless phone service
• Deliver effective sales pitch
• Troubleshoot and resolve customer issues
• Ranked #14 on sales f loor (>200 sales people) for month of
A pril
• Saved business customer from cancelling forty-one
w ireless lines
A merican Family I nsurance Saint Louis, Mo
J une 2007-October 2008
Auto Claim Associate Representative
• Typically managed 30-40 active auto claims
• Reported fi rst notice of loss from policyholder
• Issued draft payment to policyholders
• Reviewed auto estimates and recorded statements
• Set up damage appraiser assignments
E ducation: W right State University
Raj Soin College of Business, Dayton, OH
B achelor of Science in Business, November 2005
M ajor: Management GPA: 3.0 in Major
Honors and Deans L ist: Winter Quarter 2002, Fall Quarter 2003, Fall
Quarter Activities: 2005. Marketing Club and In t ramural soccer and
basketball
College P rojects: Ma rketing Sales P roject April 2005
Raised two hundred dollars for 5k race
Delivered sales pitch to eight companies
M ay 2005
Synergy Event Marketing I nc.
Worked in a five student group
Provided consulting advice on how to remain competitive