Customer Service Administrative Assistant

ELIZABETH LEE

*** **** ****, #* * Memphis, TN ***19 *

901-***-**** * ********@*********.***

PROFILE

* Escalate business development by ensuring efficient administrative

support; manage accounts payable, scheduling, coordinate meetings and

travel arrangements

* Proficient in various computer programs, and familiar with health care

benefits and claims

* Self-motivated with strong leadership skills; assist other co-workers and

ensure deadlines are met; results oriented

* Detail oriented team player; willing to take on new challenges and

training opportunities

* Enthusiastic with exemplary interpersonal skills; establish relationships

and a positive work atmosphere

* Exceptional client rapport, customer service, ability to communicate

verbally and in writing

* Flexible, multi-tasker, hard working, ability to get along with others

EDUCATION

Diploma

Southern Baptist Educational Center * Southaven, MS

Major in Business

Computer Skills from New Horizons Training Center

* Microsoft Office Specialist certifications in Excel,Word and PowerPoint

* Basic through Advanced courses and actively work with Outlook

* Basic through Advanced courses in Microsoft Access and Project Management

EMPLOYMENT HISTORY

Executive Adminstrative Assistant

Otolaryngology Consultants of Memphis

06/2010 - Present

* Assisting Physician in handling all personal and business transactions

including his hospital credentialing and licensing renewals.

* Type and edit personal and business correspondence from Dictaphone

* Schedule appointments, screening phone calls, travel arrangements

* Order and maintain office supplies and making sure all office equipment

is maintained and in proper working order

* Maintain files, scan documents to computer files, heavy email

correspondence involving attaching documents, open and distribute mail

Administrative Assistant/Receptionist

Southern Systems, Inc.

08/2009 - 06/2010

* Answer Switchboard and route calls to proper recipient.

* Set-up and maintain files in filing systems.

* Type outgoing and interoffice correspondence from Dictaphone.

* Enter purchase orders, inventory reports and receivables in Timberline

Accounting System.

* Open, date stamp and distribute all incoming mail, maintain and order

office supply inventory.

* Enter job orders into computer to generate production reports and

updating daily for weekly Production Meeting.

Administrative Assistant - Operations Department & Investment Banking

Wunderlich Securities * Memphis, TN

03/2004 - 11/2006

* Became proficient in utilizing accounts payable Great Plains system.

* Managed accounts payable, and renewals and enrollment of health care

benefits.

* Assisted upper management; scheduling, phone calls, correspondence and

travel arrangements.

* Coordinated meetings to introduce clients to potential investment

opportunities.

* Assisted in sending out, collecting, reviewing subscription documents and

depositing escrow monies before sending to the closing attorneys.

* Started out as the switchboard operator and after promoted, relieved on

the switchboard when needed.

Trainee/Apprentice Real Estate Appraiser

Terebesy Company * Memphis, TN

1997 - 2004

* Inspected properties and prepared appraisal reports.

Real Estate Affiliate Broker

DeCaro Realty, Inc. * Cordova, TN

1997 - 2004

* Obtained Real Estate Affiliate Broker License.

Trading/Broker's Assistant

Sparks Companies, Inc. * Memphis, TN

1982 - 1995

* Acquired Series 3 license to trade commodities.

* Placed commodity trading orders for brokers and their clients.

* Reconciled trades in accounts, reported discrepancies to the clearing

house and entered data.

* Provided exceptional customer service.

* Started out as the switchboard operator in the trade room and relieved on

the main switchboard when needed.

PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST

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