Customer Service Management

Tetiana Marshall

*** ****** **. . **************, ** 22405

540-***-**** . ********@*****.***

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Skilled Professional eager to contribute linguistic expertise as well as

strong translation and interpretation skills toward actively supporting an

organization in maximizing performance.

[pic]Profile

. Talented multi-lingual professional offering solid and progressive

Translation, Interpretation and Linguistics experience, with fluency

in Russian, Ukrainian and English.

. Extremely high level of fluency in Russian and Ukrainian as well as

strong command of English with proven ability to translate and

interpret written and verbal communications.

. Strong track record of reading materials and rewriting them in either

English, Russian or Ukrainian following established rules pertaining

to factors such as word meanings, sentence structure, grammar,

punctuation, and mechanics.

. Consistently develop and maintain detailed administrative and

procedural processes to reduce redundancy, improve accuracy and

efficiency, and achieve organizational objectives.

. Adept at blending strong decision-making abilities with outstanding

organizational skills, solid leadership attributes, and successful

interpersonal relationship-building techniques.

. Demonstrate strong abilities in handling multiple projects

simultaneously, meeting tight deadlines and working in a fast-paced

professional environment.

. Skilled at performing independently or within a team to exceed all

operational goals and objectives.

. Dynamic communication, presentation, analysis, and relationship

management skills.

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Professional Experience

Clerk Homewood Suites by Hilton

2008-Present

. Utilize extensive communication skills in ensuring the delivery of

quality customer service vital to sustaining and growing a satisfied

clientele base.

. Actively collaborate in the rollout of an innovative satisfaction and

loyalty tracking hospitality employee program, while also assisting

management in explaining motivational programs.

Volunteer Translator Eastword Oral History Project

2011-Present

. Skillfully transcribe and translate interviews of Ukrainian patriot

survivors of Russian work camps.

Office Assistant C&J Installations

2008-2009

. Sharp business acumen and experienced in managing broad scope of

operations, from scheduling appointments and ordering equipment to

updating database and tracking payments.

Interpreter Charity Fund "Bridge of Hope"

2003-2008

. Hand-selected to translate lessons, sermons and conversations in

Russian, Ukrainian and English for staff, counselors and members,

while also serving as interpreter for medical staff in sponsored

clinics.

Intern Lugansk Pedagogical University of Graduate Studies

2007

. Proficiently conducted research on educational issues related to a

bilingual society.

[pic]Professional Education

Bachelor's of Arts in Linguistics East Ukrainian National University

Ukraine 2008

Degree Recognized by the Global Credential Evaluators, Inc.

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