Manager Customer Service
Resume:
PATRICIA A. EKWE
************@*****.***
Raleigh, NC 27607
EDUCATION___________________________________________________________________
_
University of North Carolina at Chapel Hill, (UNC) Chapel Hill, NC
. Graduate student, emphasis in Virology Aug 2002 -
May 2004
University of Southern Mississippi, (USM) Hattiesburg, MS
. B.Sc. in Chemistry, emphasis in Biochemistry Dec 2001
EXPERIENCE_________________________________________________________________
TECHNICAL SKILLS
University of North Carolina at Chapel Hill, Chapel Hill, NC
Center for Infectious Disease - UNC HIV-1 DOT-KOM STUDY Apr 2004 -
Aug 2004
UNC Contracted Research Assistant (CRA)
. Enrolling HIV-1 infected male and female North Carolina State
prison inmates
. Chart Abstraction, case report organization, and follow-up
surveys
Department of Microbiology and Immunology Aug 2002 -
May 2004
UNC Graduate Research Assistant (GRA)
. Proficient in HIV-1 culture techniques and p24 assays
. Lab rotations in Infectious Disease, Immunology and Virology
. Knowledgeable in PCR techniques, DNA and RNA extraction and
amplification
VOLUNTEERING
Durham Regional Financial Center, Durham, NC Oct 2010 - Feb
2011
Individual Development Account (IDA), Assistant Practitioner
. Assisting IDA practitioner and Asset Building Coordinator in managing,
marketing and development of current IDA program.
. Assisting CEO and Asset Building Coordinator in planning and
development of Asset Building Collaborative 2010 - 2013 program.
. Assisting Financial Education Director with planning, coordinating and
tracking of quarterly FDIC Money Smart Series courses and monthly
Homebuyer's Education classes.
. Managing tracking of current IDA participants and enrollees using
AFI2.
. Assisting Financial Education Director and Asset Building Coordinator
in managing current IDA participants and enrollees IDA Savings
accounts; coordinating IDA participants and enrollees counseling
services; managing files of current and past IDA participants and
enrollees; planning and development of program for current
participants and enrollees.
. Assisted with data management of 2005-2010 IDA participants and
enrollees cohort.
. Assisting with IDA related reports and grant writing.
. Assisting with planning and compliance for 2006-2009 Center audit.
Obsidian: Literature in the African Diaspora, Raleigh, NC Oct
2010 - present
Publishing Assistant and Development Coordinator
. Proofreading and copyediting the submitted stories, poems, and essays.
. Maintaining and updating the content of the Obsidian website.
. Formatting and preparing the final computer document of the issue for
publishing. Coordinating with the printing agency
. Establishing effective, productive communication channels with current
subscribers and interested clients
. Developing internships for marketing, event planning, and advertising
. Developing effective marketing strategies for each issue using multi-
media resources
Kramden Institute, Durham, NC Oct 2010 -
present
Fundraising and Grant Writing
. Securing in kind donations from local businesses for 2010 Annual
Volunteer Appreciation Day fundraiser raffle and silent auction.
. 2011 Grant Writing Committee
MANAGEMENT
Enterprise Holdings Inc Aug. 2009 -
May 2010
Administrative Supervisor (Level II) formerly Admin Manager
Performing functions of Administrative Manager
Vanguard Car Rental, USA, Philadelphia, PA Nov. 2006 -
July 2009
Primary focus on customer and administrative services
Administrative Manager Mar. 2008 - July
2009
Loss Control Supervisor
. Responsible for Loss Control of rental fleet, rental contracts and
debt collection
. Responsible for repossessing cars in bad standing. Also responsible
for recovering cars that are damaged, abandoned, missing, lost or
stolen by renters, employees or off the lot
. Supervised ordering of supplies and cost-reduction
. Maintained Brand Integrity for 120+ employees
Human Resources Generalist
. Primary contact person for personnel issues for employees (hourly
and management) at main and off-site locations. Also responsible
for various types of LOAs
. Responsible for HR Generalist functions such as maintaining
compliance of OSHA (primarily worker's comp), I-9 and employee
files; involved in new hire process
Payroll Specialist Supervisor
. Responsible for Payroll using KRONOS for 150+ employees at four
locations before integration and 120+ employee at two locations
after integration (8/01/2009)
. Responsible for tracking, monitoring and managing attendance, paid
time off (vacation, sick time, etc) in addition to pay progressions
and pay checks for 120+ employees
. Assisting managers with scheduling, planning and support with
operational needs
Interim Administrative Manager (Level II) Dec. 2007 -
Mar. 2008
. Fulfilling Administrative Manager functions
City Station Manager Nov. 2006 -
Dec. 2007
. Performing similar Station Manager responsibilities as in Elmira,
NY
. Also assisted with Payroll and Human Resources
Elmira Corning Regional Airport, Elmira, NY Dec. 2005 -
Nov. 2006
City Station Manager (Level II)
. Responsible for managing, recruiting, training, developing, and
retaining Associates for customer service and sales-oriented
departments
. Responsible for Administrative and operational needs of the
location, i.e., risk management of 150+ rental fleet and 10+
employees
. Involved in negotiations with major corporate account and
increasing market share
. Also improved and maintained great customer service,
Raleigh Durham International Airport, Raleigh, NC Oct. 2004 -
Nov. 2005
Rental Agent (Level I)
. Performed Supervisor/Lead Rental Sales Agent responsibilities, such
as training other associates and assisting in running shifts
TUTORING, FUNDRAISING, AND INSTRUCTION
University Instructors Academic Coach (October 2004 - August 2005)
. Group instruction in Elementary Schools Reading Remediation
Program
. One-to-one instruction in Elementary through High School Science
and Math
Chemistry and Biochemistry Department, USM
. Tutor for Department's Tutorial Center (August 2000 - March
2001)
Student Support Services Program, USM
. Tutor for French, Math and Science (January - May 1999)
University of North Carolina at Chapel Hill
. 2002 - 2003 Member of the Cellular and Molecular Biology (CMB)
Student Group
. An Organizer and raised funds for the 2003 CMB Symposium
Hattiesburg Public School District's Family Education Center (FEC)
. Pre-K - 6 Computer Lab Facilitator (January - June 2002)
Student Support Services Program, USM
. Supplemental Instructor for General Chemistry I (August -
December 1999)
REFERENCES Available upon request.
Contact this candidate