Manager Customer Service

Jenny Chen

***** ** **** ***** **** Portland OR *7229 . *******@*****.*** . 503-547-

3387

Objective

Seeking to be a marketing assistant

Professional Experience

Client Service Representative/Teller

June-September 2009, June-September 2010

Columbia Community Bank (Hillsboro, OR)

. Assisted Marketing Manager in marketing collateral/material

preparation, brand research, and event coordination to improve brand

awareness and sales effectiveness

. Supported Business Development Manager and Operations Manager by

assisting with various projects and providing administrative support

that maximized reporting and operating efficiency

. Communicated with clients to deliver quality customer service and

accounts creation

Overseas Sales Intern

February 2009-May 2009

Namin Technology Guangzhou Ltd. (Guangzhou, China)

. Led project initiative of introducing new product line into overseas

market by convincing foreign R&D managers to setup trials for Namin

products

. Developed 12 new high-prospect companies within a 3 month period

. Organized and maintained customer database and coordinated client

requests, price quotations, and sample shipments to maximize

efficiency and customer satisfaction

Website Copywriter June 2007-

September 2007

Travel King- Sinotour (Taipei, Taiwan)

. Constructed website copy and descriptions of Taiwan site-seeing

attractions and hotels

. Edited and proof-read website copy for accuracy and Search Engine

Optimization (SEO)

Non-Professional Experience

DetermiNation Intern

September 2010-March 2011

American Cancer Society- ACS (Eugene, OR)

. Collaborated with ACS volunteer committee to plan the DetermiNation

race marathon weekend

. Created and managed Google Docs to facilitate and improve team

coordination and communication

. Acquired in-kind donations from various businesses to benefit ACS

charity event

Flagship Program Ambassador (Banzhang)

September 2009-June 2010

University of Oregon Chinese Flagship Program (Eugene, OR)

. Cooperated with executive team to plan and execute student events and

activities that foster student interaction and Chinese learning for

30+ Flagship students

. Designed and distributed flyers, posters, and crafted Facebook/email

messages to promote event awareness and encourage student attendance

. Led student activities and group discussions that facilitate learning

and group bonding

Education

University of Oregon

March 2011

B.S. Business Administration (Marketing Concentration)

B.A Chinese and Asian Studies

. Graduated Cum Laude/Dean's List - 3.82 /4.0 Overall GPA

. Certificate in Global Management

. UO Chinese Flagship Program

o Full-ride scholarship to improve Chinese proficiency

o Study Abroad in China at Nanjing University

August 2008-June 2009

Skills

Fluent Chinese (Mandarin) and English, Proficient MS Office (Excel,

Outlook, PowerPoint etc.)

Contact this candidate