Customer Service Manager
Resume:
Rene Jones
Springdale, Arkansas 72764
***********@*******.***
Experience
**/****-* ****** * R Generalist Siloam
S prings, AR
Gates Corporation
Responsible for all recruiting, pre-screening, in terviewing, and on
boarding of new and temporary employees. Developed focus group teams to drive
employee engagement. Track and monitor employees applications and resumes.
P rocess and maintain all employee records, t rack attendance for 600 employees.
T raining and development for front line supervisors.
10/2009-11/2010 S R. H uman Resource Coordinator Ft. Smith,
AR
Golden Living/Aegis Therapies
Responsible for all HR functions for the following states: NJ, NY, RI, PA, MA,
I L, IA, MN, WV, and DC. Process and maintain all employee information and records.
E nter and maintains information in the payroll and human resources information systems.
P rovides customer service via telephone, email, and mail to all employees, District
M anagers, and Employment Managers. Tracks and monitors all compliance requirements
i ncluding the results of drug screens, criminal background checks as per state regulations,
p rofessional licensure renewal, TB’s, and physicals, and processing of I9’s. Interfaces
d irectly with work site locations and corporate r isk management to capture and organize
data. Process bonus agreements from beginning to end including writ ing the agreements,
acquiring approvals, monitoring the payout and the length of service agreements. Manages
t he collections process for non-fulfilled bonuses including sending letters, making collection
calls, and submit ting information to in-house collections to take action. Assists in the
administration of payroll for all employees. Responsible for calculating other earnings and
adjustments. Process special check requests and other pay related paperwork. Identifies
and resolves payroll issues and coordinates resolution with corporate resources. Manages
t he Leave of Absence process including monitoring t ine allowed, use of paid time off,
benefits, and collections of premium payments for 7000 employees. Conducts benefit
o rientations calls monthly for new and upgraded employees. Researches and completes
i nformation for garnishments and wage statements. Audits paperwork and ensure
compliance. Assists Aegis management by providing requested documents, queries and
reports as needed by the state regulators and /or senior management. Provides clerical and
administrative support to all Human Resource management. Answers inquires about
policies and procedures to all employees. Process termination papers and documentation of
employee information. Answer and send supporting documentation for Unemployment
claims. Process and manages the information for Upgraded employees benefit packages.
6/09-10/09 Branch Manager Ft. Smith, AR
F i rst Staff Staffing
Responsible for outside sales, workers compensation, weekly payroll and
i nvoicing, and calculating internal and external employee’s timecards. Processed weekly
payroll for internal and external employees, invoicing, and insurance, holiday, and vacation
benefits for First Staff employees. Made weekly sales call on current and prospective
clients to gain new business. Responsible for recording, processing, and follow up of all
Worker Compensation claims. Conducted weekly and monthly staff meetings on goals and
t raining opportunities. Performed interviews, reference checks, terminations, client
specific orientations and reviews of internal and external employees. Responsible for
recruiting employees through referrals, internet sites, and newspaper advertisements,
t raining and development of internal and external employees.
4/02-3/09 Regional Manager L ittle Rock, AR
E xpress Employment P rofessionals
Responsible for the daily operation and sales of the Li t t le Rock, Russellville
and Searcy office. Performed interviews, recruiting, t raining and development,
suspensions, orientations, counseling, performance reviews, reference checks, and for
i nternal and external employees. Maintained the jobs on company website as well as
Monster and CareerBuilder. Responsible for Direct Marketing Campaigns and
Neighborhood Marketing in each region. Investigated, processed and completed all Workers
Compensation Claims. Investigated, documented and performed follow up on all employee
( internal and external) complaints. Contacted the Corporate Headquarters assistance
center and legal department if issues could not be resolved. Collected on past due accounts
weekly, performed credit checks on new clients, processed payroll weekly for 400 plus
employees, weekly invoicing for 100 plus clients, and processed unemployment claims.
P rovided customer service via telephone, email and in person to all customers. Tracked and
monitored all compliance requirements for individual clients including safety orientations,
results of drug screens and background checks, forklift licensures, and compliance
p rocessing of I-9s. Onsite Coordinator for largest account –performed tours, weekly and
monthly reports, processed morning new hire check inns, orientations, attended production
meetings and all functions requested by the client. Served in local chapter of Central
A rkansas Human Resources Association and the Li t tle Rock Chamber Welcome Commit tee.
4/01-4/02 Counter Manager Little Rock, AR
D illard’s/Prescriptive
Responsible for all interviewing, recruiting, hi ring, t raining, of counter staff.
P rocessed all damages and returns for Cosmetic Department, weekly and monthly
i nventory, and ordering out of stock product. Created and executed promotional and
marketing events within the store and outside locations. Gave demonstrations to Colleges,
Women’s Organizations, and Cancer patients on how to wear make-up for special events.
I ncreased sales by 50% from April 2001-April 2002.
2/99-4/01 Store Manager Conway, AR
Wilkinson’s M all
M anages and process all recruiting, interviewing, hi ring, and t raining of new
employees. Processes special orders of products per customers request and new inventory.
T rack and monitor t ime off and scheduling of employees. Processed daily, weekly, monthly
and annual inventory. Provided customer service via internet orders, phone and in store.
P rocessed and maintained all employee information and records. Processed unemployment
c claims, payroll, nightly deposits, and workers compensation claims. Traveled to Market in
various states to purchase new merchandise quarterly. Merchandised the windows, f loors
and walls with new product.
E ducation: 1993-1997 B.A. Business Management w/ Emphasis in Human
R esources
Accomplishments:
Express Employment Professionals
2005 increased sales by $200,000
2006 Circle of Excellence Award-$750,000
2007 Circle of Excellence Award Bronze-$850,000
2008 Circle of Excellence Award-$750,000
References furnished upon request
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