Sales Customer Service

Veronica Mesa

*** ****** *** ( Corona, CA ***** ( 714-***-**** (

***********@*****.***

PROFILE Client relations and sales specialist with over two years

experience:

> Top producer in sales with strong communication skills

> Powerful but gentle closing abilities

> Passion for gaining personal relationships with clients

> Superior telephone customer service and computer skills with

proficiency in MS word, Excel and PowerPoint.

> Excels at multitasking in a fast paced environment and

completing projects within time constraints.

> Team player with independent abilities.

EMPLOYMENT

2009 - Present Broker Freeway Insurance Services, Inc.

Meet with new and established clients and perform sales presentations

that provide clients with information about insurance, so that the

clients can make an informed decision when purchasing a new insurance

policy. Call leads and prospects to answer questions that they may

have, resolve concerns, and generate new sales. Generate referrals and

build personal relationships with each client and close sales by

getting the Broker Agreements signed.

Key Achievements

> Frequently earn recognition for top sales performance

> Rapidly advanced through positions and promoted to Broker

> Closed 60% - 70% of all deals

>

2009 - 2009

Receptionist/Data Entry

Freeway Insurance Administrative

. Assisted Administrators with Spread Sheets and important paperwork.

. Answered Phone calls and directed them to the desired personnel

. Assisted clients with any questions, concerns and directed them to

the correct personnel

. Greeted guest, and assisted who ever would come into the office.

. Inputted and organized information onto our main system.

2008 - 2009 Hostess/Waitress 300 of Anaheim

* Coordinate activities of dining room personnel to provide fast and

courteous service to patrons.

* Greet guests, escort them to tables, and provide menus.

* Adjust complaints of patrons. Assign work tasks and coordinate

activities of dining room personnel to ensure prompt and courteous

service to patrons.

* Collect payment from customers.

* Schedule dining reservations and arrange parties and special

services for diners.

2008 - 2009 Guest Services Representative The Movie Experience

* Supervise and coordinate activities of personnel to provide fast

and courteous service to patrons.

* Greeted guests, answered phones and would direct them to the

desired location.

* Assisted customers with any questions, concerns and complaints

* Would help out with tickets and snack food sales.

2008 - 2008 Sales Associate Retrospect

* Greeted customers as they entered and exited the store.

* Assisted customers with any questions and concerns that they may

have.

* Organized merchandize and assisted with inventory.

EDUCATION

. High School Diploma, Anaheim High School 2002-2006

. Business Administration, Fullerton City Community College 2006-present

. Licensed with a Fire and Casualty Sales License, Completed over one

hundred hours of sales training and courses

. TIPS (Training for Intervention Procedures) Certified, Completed

Required Course and hours

Contact this candidate