Customer Service Software

Srinivas Aathiyan

Mobile: 203-***-****

Email: ************@*****.***

Current profile

Nonstop Tandem System programmer working on projects being delivered out of

India. As a part of a global team supporting high profile customers,

responsible for J\H\S series operating system, SQL/MP, Pathways, Middleware

and OS related Software product revisions support and involved in system

software Installation, upgrades and maintenance activities.

Educational Qualifications

Master of Science in Software Engineering from Birla Institute of Technical

Science (BITS), Pilani.

Career History

From October -2006 to till date

Working for Pitney Bowes as a Tandem System Engineer and Database

Administrator supporting Nonstop SQL/MP & Enscribe, MQ (Middleware),

Pathways TS/MP, Backup Subsystem, TAL\TACL Systems Programming, Operating

System, Third Party Software's and Safeguard.

TECHNICAL SUMMARY:

. Expertise in TACL\TAL tandem systems programming.

. Strong technical experience as a SQL/MP and Enscribe Database

administrator using SQLCI, DBA\M Manager, Xypro (MARS & Discover)

tools.

. Experience in planning, installation, customization and support for

subsystems like Safeguard, Netbatch, Spoolers, Mediacom, Safeguard,

Measure, TCPIP, Middleware and all other third party tools on Tandem

servers.

. Expertise in Operating System upgrade and Software product revision

installation.

. Work on projects requiring a high level of independence and technical

infrastructure expertise.

. Good Knowledge on ITIL Procesess like change Management, Incident

management etc.

. Industrious and Self-motivated with strong commitment to quality and

customer service.

. Prepare reports, manuals and other technical documentation on the

status, operation and maintenance of software.

. Rendering 24/7 production Support to customers, end-users and

programmers.

. Certified in C, C++ and Java programming language.

PROJECT SUMMARY

Project#1

Oct-2006 to till date

Pitney Bowes - A mail stream solutions company which has its major revenue

generated by an application hosted on the tandem servers with 99.9%

availability, the production and DR servers being in an Active-Passive

mode. Have got wide recognition across the management for successfully

implementing various project and service improvements through automation.

Role : Senior System Administrator, SQL/MP DBA, TACL\TAL Systems

Programmer, J\H\S series OS & Subsystem Installation, Pathway Performance

Tuning.

RESPONSIBLITIES: Tandem System Administrator and (SQL/MP Enscribe) Database

Administrator

. 24/7 Production Support.

. Maintaining SQL/MP Database by Partitioning using DBA\M Manager Tool.

. Strong command knowledge on SQLCI database utility.

. Re-organizing the database files using FUP or third party tools like

MARS, DISCOVER etc.

. Install Customize and Maintain Nonstop SQL\MP Database by adding and

altering defines and DDL's.

. Maintaining Enscribe Format 1&2 Relative\Key Sequenced database files.

. Using Enform to generate reports.

. Database performance tuning by creating indexes, views and partitions

on disks based on Reads\Writes and volume of growth\capacity.

. Capacity planning using tools like Discover.

. Analyzing performance statistics using MEASURE and third party

monitoring tool (MOMI).

. Customize and maintain the operating systems environment for Daily

Operations using TACL\TAL Systems programming.

. Document and Dry run the disaster recovery procedures with various

other teams.

. Installation, customization and roll-out of Tandem Software Product

Revisions (SPR) according to best practices.

. Apply preventive/corrective SPR's to base operating system.

. Daylight savings time & Fall Back time change Planning &

implementation.

. Install, License and maintain all third party software's like (Xygate

Audit\Telemail\Telefax\Mars\Discover\MOMI\Tele2000\ETINET etc).

. Create and maintain complete startup and shutdown of all subsystems and

software's used during tandem Cold Load.

. Backup and Restoration of System Critical OS and Database files using

third party tools like ETINET backbox for Virtual tape mounting.

. Pathway maintenance, debugging, monitoring and operation.

. Research, evaluate and install variety of software products on Tandem

Servers.

. Nonstop Tandem Hardware Support.

. Coordinating with operations and scheduling team regarding any

technical issues.

. Investigate and isolate production run problems, perform error

procedures and correct abnormal terminations on related production

processing errors.

. Provide Root Cause Analysis for Severity 1 & 2 tickets.

. Application Pathway\System and Replication (RDF) performance

monitoring, tuning and testing.

. Providing LEVEL 3 Support for tandem related hardware and software

products.

. Install, Customize and Maintain critical Tier 2 interface on tandem

servers (Middleware, MQ) as a tandem MQ administrator.

. Health checking and maintenance of security standards.

. Examine the various Scenarios' and find the defects in the product.

. Control versions of the application programs using NCI Control

software.

. Monitor Queues and processes using Xpnet.

RESPONSIBLITIES: Managing the tandem team

. Lead a team of three in carrying out daily operational activities and

provide escalated support.

. Co-ordinate and lead tandem Disaster Recovery test bi-annually.

. Handling the change and problem management for the process.

. Responsible for creation, maintenance and updates to the asset

management team.

. Attend weekly problem and change control meeting calls.

. Participate in quarterly system SOX Audits and report generation.

. Audit tickets resolved by tandem support teams on a monthly basis.

. Explore the possibility of upgrading the existing infrastructure.

. Document and Maintain tandem security procedures using tools like

Xygate Audit View etc.

. Document and maintain all vendor contacts and licensing information's.

. Prepare reports, manuals and other documentation on the status,

operation and maintenance of software.

. Receive Express Notice, updates on latest HOT STUFFS and act

proactively on any operating system bugs.

. Responsible for maintaining a stable Tandem Operating environment with

99.9% availability.

. Create weekly status reports using PowerPoint, Excel, and Word and

analyze team's performance based on the Service Level agreements.

RESPONSIBLITIES: Tandem Upgrade from S series to NS Series Systems

. Upgrading and Backing out the J\H\S - Series operating systems to a

newer version annually.

. Participate in Infrastructure and Hardware design.

. Implementation of Virtual disk drive system (SMF's) and regrouping of

Network IP's.

. Participate in Tandem Migration project to upgrade the existing

hardware to the latest Integrity J systems.

. Migrating Nonstop SQL/MP and Enscribe Database using SQLCI & FUP load

utility.

. Plan and coordinate tandem disaster recovery test.

. Upgrade IP clims from G4 to G6.

. Configure critical subsystems like RDF (Remote Database Facility), TMF

and Backup utility.

Personal Profile

Name : Srinivas Aathiyan

Father's Name : Aathiyan S

Nationality : Indian.

Gender : Male.

Marital Status : Single

Languages Known : English and Tamil.

7 Padanaram Rd, D91

Danbury, CT-06811

Contact this candidate