EUGENIA VANESSA ORTEGA

**** **** ****** **, *******, CA 91764

Phone: 323-***-****

Objective:

To be a motivated team player that will make an immediate impact and contribute to your

company’s continued success. As well as be that someone who can have a positive attitude even

during the most difficult situations.

Work History:

Jiffy Lube: 310-***-**** Culver City, CA

Customer Service June 2009 to April 2011

● Secretarial work, input customers information into computer system

● Took payments when needed

● Provided a friendly atmosphere for customers while their car was being

worked on.

• Answering busy phone lines

• Checking emails corresponding to messages

• Screening and Directing calls

• Typing memos

• Filing

• Following up on guest services

Pathways Childcare: 213-***-**** Los Angeles, CA

Childcare provider February 2007 to June 2009

● Took care of a children, new born,toddlers, teenagers.

● Made sure they ate all their meals, made sure they had good hygiene

● Children arrived to school on time and were picked up as well.

Chipotle Restaurant: 323-***-**** Los Angeles, CA

Cashier October 2006 to February 2007

● Greeted all customers and maintained control when there was an

overabundance of people.

● Took all payments after each and every customer’s meals.

● Made sure all customers were well attended and made sure there were no

complaints (Customer Service).

Allstate Insurance Co.: 323-***-**** Los Angeles, CA

Customer Service August 2007 to September 2008

● Made calls to potential customers regarding a need for auto Insurance

● Maintained and filed back all of the customers personal information

● Took payments when their bill was due

● Typed up letters in Spanish to customers in order for them to better

understand their coverage’s

Translated the customers need to the insurance company in order for both

●

parties to be satisfied with the end results

Education:

ICDC College; Los Angeles, CA

●

September 2008 to June 2009

● Los Angeles Senior High School; Los Angeles, CA

July 2003 to July 2006 Achieved: High School Diploma

Skills and Qualifications:

Bilingual (Spanish and English)

●

Self Motivated; able to communicate effectively with people of any background

●

and ethnicity

● Capable of learning and applying new skills quickly

● Can clearly express complicated ideas in an understandable manner

● Dedicated to quality customer service; enjoy helping people

• PC literate 3 year knowledge of Microsoft/Power Point/excel.

• Ability to multi task

• Great organizational skills

• Excellent telephone etiquette

• Articulate speaker and writer

References:

Available Upon Request

Contact this candidate