Engineer Management
Resume:
*****.********@*****.*** Scott Skversky
New York, NY 10021
Education
Master's of Science in Information & Digital Resource Management
Columbia University, New York, NY (GPA 3.33)
Expected December 2011
Bachelor of Arts in Theatre and Communication
Temple University, Philadelphia, PA
02/2006
Skills
. Certification: CompTIA A+; PMP (Classroom Hours Completed)
. IT Corporate Training
. Internet/Intranet Development
. Hardware
Servers & Desktop PCs (including Dell/HP/Compaq),
IPhone/Blackberry/Treo/PDA based handhelds
. Software
MS Office 2000-2010, Java, Visual C/C++, Visual Basic, MS/Unix SQL,
AskUs/Remedy Ticketing, Symantec Endpoint Protection Management,
Ghosting, Altiris Deployment Console, Bomgar, MS Active Directory and
Computers, GuardianEdge Management Console
. Operating Systems
Windows 98/2000/XP/7, MAC OSX, Windows Server 2000/2003
Work Experience
Columbia University New
York, NY
Systems Engineer 06/2007-
Present
. Managed more than 100 users' in Registration and Financial Services
by providing them with level III computer technical support.
. Developed, published and maintained documentation on standardized
desktop configuration according to University policies.
. Assembled new PC's, downloaded programs and performed upgrades for
users. Provided software and hardware maintenance such as replacing
motherboards, hard drives and power supplies.
. Tested and documented standardized images and packaged software for
the University in different PC environments.
. Created, produced and designed University surveys using the program
ViewsFlash.
MLB Advanced Media (Part-Time) New
York, NY
MLB.TV Forum Moderator 03/2010-
11/2010
. Monitored the MLB.TV forum and designated e-mail account for consumer
concerns. Streamlined technical expertise to paid subscribers who
were having issues accessing video and audio feeds on their computer.
. Tested MLB.TV outages and then escalated them to the proper division
for a resolution.
. Consolidated a summary of all technical issues through out the day
into a thorough daily Forum Report.
Pearson Inc. (Contract) New
York, NY
IT Support/Consultant
09/2006-06/2007
. Prepared new PC's, upgrades, OS installs and improved strong customer
service skills.
. Coordinated travel and meeting details of global accounting employees
to ensure logistical success.
. Collected and organized employee time sheets and streamlined them
into a management friendly document.
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