Customer Service Sales
Resume:
JENNIFER MILLARD
Mechanicsville, Virginia 23116
***********@*****.***
OBJECTIVE:
To obtain a position of responsibility within an organization utilizing my
supervisory skills, knowledge of office practices and procedures, business
software applications, and computer maintenance experience.
EXPERIENCE:
OFFICE MANAGEMENT & CLERICAL:
. Typing speed of 65-70 WPM.
. National Career Readiness Gold Seal Certification through
WorkKeys testing by Governor Timothy Kaine.
. Executed Accounts Payable, Accounts Receivable, Collections,
Payroll, ADP, Quarterly 941's, Sales Taxes, Receptionist duties,
Practice Administrator, Medical Office procedures, and Medical
Billing including electronic transmissions.
. Operated Cannon DR 50/60 and Premier TX Scanners, Calculator; 10-
Key Touch, and ALOS Planetary 41 Camera.
. Customer Service and Call Center experience.
. Project Management experience.
. Comprehensive knowledge of all office practices and procedures.
. Human Resource management experience with benefits
administration, recruitment, complicance, vendor management,
contract negotiations, training, employee relations,
withholdings, safety, and maintaining personnel files.
. Excellent communication and interpersonal skills.
. Ability to prioritize, organize, work in a fast-paced
environment, and meet deadlines in a timely manner.
. Health Insurance Portability and Accountability Act experience.
COMPUTER SOFTWARE:
. Proficient in various software applications including Microsoft
Office Suite, Corel Draw, FoxPro, WordPerfect 6.1, QuickBooks,
Peachtree, Medical Manager, Medware, NetPractice, Allscripts,
Rastor, Capture Perfect, Gateway, and McKesson.
. Installation, utilization, configuration, and maintenance of
operating systems which include: Windows 97, Windows 2000,
Windows XP, Windows Vista, and Windows 7.
. Installation of computer hardware including hard drives, CD-ROM,
DVD, and various sound/visual components.
EMPLOYMENT HISTORY:
Billing Specialist Welcome Homecare and Housecalls of Virginia
08/10-Present Richmond, Virginia
. Process daily transactions for a Home Health Care agency and physician
practice that provides domicile visits to patients unable to transport
to medical offices.
. Insurance verifications for both companies.
. Pre-certifications and re-authorizations for all private insurances,
Medicare replacement plans, Department of Medical Assistance Services
through KePro, and Workman's Compensation cases for both entities.
. Schedule visits for Skilled Nursing, Physical Therapy, Speech Therapy,
and Occupational Therapy for home health, and schedule follow-up for
physician practice.
. Enter patient demographics into Gateway, McKesson, Allscripts, and
NetPractice.
. Patient registration, charge entry, payment and adjustment posting,
appeals processing and follow-up.
. Accounting functions utilizing Peachtree Software.
. Payroll for Tech Waiver, Private Duty, Richmond Public Schools, and
Home Health staff disciplines.
. Report processing.
. Collections from Accounts Receivable report.
. Maintain all billing spreadsheets.
. Provider contact for all insurance companies.
. Daily deposits.
. Other duties as assigned.
Information Processing Specialist/
Patient Accounts Representative Medical Management Solutions
01/09-08/10 Richmond, Virginia
. Duties include patient registration and demographics, charge entry,
payment and adjustment posting, billing including electronic
submissions and electronic remittance posting, reconciliation of
accounts, and month-end closing to balance to practice totals for the
various assigned accounts.
. Correspondence, follow-up resolution and appeals processing for a
parent billing corporation that handles approximately sixty accounts
daily.
Customer Service Representative J. C. Penney Company 09/08-02/09
Richmond, Virginia
. Duties include call center operations for catalog sales and add-on
telemarketing sales for national department store chain.
Apprenticeship Cosmetologist The Hair Salon 06/06-09/08
Goochland, Virginia
. Duties included successful completion of over 2000 hours of class
work, full scale salon services, and records maintenance during a two-
year class training program.
Imaging Analyst The Document Conversion Center
01/00-06/06 Goochland, Virginia
. Performed prepping, filming splicing, and quality control management
of the transfer of Virginia state records to microfilm.
. Executed the scanning of records, maps, and plats for the transfer of
documents to digital imaging for various State agencies, including the
Department of Transportation and the Department of Health.
Administrator The Women's Clinic, P.C. 08/90-11/99
Lebanon, Virginia
. Provided office management, human resource, and accounting functions
for a seven physician obstetrics and gynecology practice.
Senior Management Consultant The Renaissance Healthcare Group 10/90-06/95
Dunlap, Tennessee
. Implementation of new physician practices within various incorporated
Community Health Systems hospitals across the United States.
Assistant Washington County Veterinary Service 09/84-
08/90 Abingdon, Virginia
. Processed in-coming farm calls, dispatched doctors, scheduled
appointments, autoclaved instruments and filled surgical packs,
mixture of various remedies, in-house lab work, completion of
paperwork to expedite services, retail sales, and various duties as
assigned.
EDUCATION:
. Virginia Department of Education Goochland, Virginia
2006-2008
. Cosmetology Apprenticeship - Board Eligible.
. GPA - 3.9/4.0.
. J. Sargeant Reynolds Community College Richmond, Virginia
2001-Present
. Continuing Education.
. Honor Society inductee: GPA - 4.0/4.0.
. Virginia Department of Education Goochland, Virginia
2001-2002
. Certifications as Data Entry Clerk, Word Processor
Operator, Administrative Clerk, and Personal Computer
Operator through completion of Business Software
Applications course.
. GPA - 4.0/4.0.
. Mountain Empire Community College Big Stone Gap, Virginia
1982-1984
. Associate of Applied Science degree in Accounting
. GPA - 4.0/4.0.
REFERENCES:
Available upon request.
Contact this candidate