Customer Service Sales
Resume:
Desir e Troch
Fredericksburg, VA 22407
Cellular: 718-***-**** Email: ********@*******.***
SUMMARY OF QUALIFICATIONS
. Proficient in Microsoft Office, Windows, Excel, PowerPoint,
Word,
Outlook, Lotus Notes, Invision, Midas+, Datawatch, SoftMed, and
Cubs.
. Cashier trained in 2 previous, fast-paced, jobs.
. Human Resources Supervisor in assisting with paperwork for
benefits
and job training for 180+ employees.
. Achieved 8 "Homer Awards" which are given to associates who
show
excellent customer service.
. Basic knowledge of speaking, reading, and writing in Spanish.
PROFESSIONAL EXPERIENCE
January 2007 - May 2010 The Home Depot Hawthorne,
NY
Associate Coordinator/HR Supervisor December 2008 - May 2010
. Build and write schedules for 180+ associates according to a
sales forecast provided by the store manager.
. Assist with the interviewing, hiring, and on-boarding of all new
associates.
. Maintain a consistent 95% in monthly training for the store.
. Help associates with questions regarding 401k, stock
opportunities, and health insurance enrollment.
. Create Excel Spreadsheets to show the impact of the number of
associates in the store and the hours they represent versus the amount
of sales predicted for the week of that week.
Bookkeeping/Vault Associate Lead January 2007 - December 2008
. Printed out daily sales reports for store management team and
created a filing system for future uses.
. Made daily deposits of stores profits
. Maintained a balance of the store vault, employee funds, and
store accounts
. Ordered supplies and made sure store was stocked with the every
day necessities.
. Fixed cashier terminals and called the Tech Support Desk for
other hardware issues.
. Trained new associates for success in the department.
Vice President of the Associate Committee
- A program created by the company that allows associates
to have a voice in the improvement of the store.
Team Depot District Leader
- A Home Depot team that helps to organize and collect
volunteers in efforts to transform our community into a safer
environment.
InFocus Team Member
- Team that focuses on maintaining shrink of store inventory and
the safety of all store associates and customers.
March 2006 - January 2007 Lincoln Hospital
Bronx, NY
Volunteer Patient Representative
. Work in a local hospital with uninsured patients on their public
assistance (Medicaid/charity) programs.
. Establish their eligibility for benefits and counsel them on the
programs
that are available and guide them through the process of
applying.
. Work as a liaison between the patients and state/Federal agencies
to
secure medical assistance program eligibility.
June 2006 - January 2007 Commerce Bank Scarsdale,
NY
Teller
. Assist with account deposits and withdrawals for customers.
. Greet customers as they enter and leave the bank.
. Audit the ATM and vault on a daily basis.
. Train new tellers.
March 2005 - June 2006 Macy*s Department Store
Yonkers, NY
Sales Associate
. Assist customers in selection of merchandise and complete
checkout process.
. Open credit accounts and help customers in understanding those
accounts.
. Stock merchandise in stock room as well as on the selling
floor.
. Order and send merchandise between stores and to customer
homes.
. Open, drop, and close registers throughout the selling floor.
September 2003- August 2004 MLK Jr. II After School Program Bronx, NY
Volunteer Youth Counselor
. Help tutor children with homework assignments and arts and
craft activities.
. Aided in cultural trips and plays to help children understand
their background.
2001 Summer East Meadows Childcare
Bronx, NY
Youth Counselor
. Prepared daily agenda prior to the arrival of children.
. Chaperoned children throughout the day and on field trips.
. Tutored children on schoolwork.
EDUCATION
2004-2007 SUNY Westchester Community College Valhalla,
NY
Took college credit courses while pursuing a career in Psychology
2000-2004 Aquinas High School Bronx, NY
Took basic college preparation courses and obtained a New York State
Regents Diploma
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