Customer Service Sales

Kimberly M. Rosen

**** *** ********** ****** 561-***-****

Wellington, FL 33414 *************@*******.***

PROFILE

~ Possess Five Years of Customer Service and Administrative Support

Experience ~

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Analytical, customer-focused professional offering diverse background in

customer and vendor relations, inventory management and administrative

support in fast paced environments. Career highlights combine strong

customer service and operations acumen with creative approaches to

improving working environment. Demonstrated expertise in building new

business, securing customer loyalty, and forging strong relationships.

Considered the "go to" employee by management to handle time sensitive

projects with tight deadlines.

Issue Resolution Product Up-Selling Inventory Control

Phone Management Employee Supervision Price Negotiation

Collections Showroom Management Special Projects

PROFESSIONAL EXPERIENCE

Cynthia D'Amico Insurance Agency (State Farm) - Lake Worth, FL

Licensed 440 Customer Service Representative 2005 - 2010

Resolved billing disputes and other customer issues. Took claim

information and market financial products including life insurance, auto

coverage, homeowner policy endorsements, credit cards and vehicle loans.

Added new lines of business to existing customers and explained available

discounts. Contacted customers with payment reminders. Mailed out state

mandated uninsured motorist forms and information for young drivers to

determine discount eligibility. Identified opportunities to increase

customer coverages. Acted as Assistant to Office Manager. Performed

duties of receptionist as needed.

. Credited with processing 80% of the office's claims.

. Increased credit card sales 20% and vehicle loan sales 50%.

. Provided sales team with a 10% increase in sales leads by multi-lining

customers.

. Retained policies 20% during a premium increase by offering discounts

and changing coverages.

. Created relationships with building inspectors that secured home

discounts for wind mitigation features and expeditious/economical

inspections.

C. M. Hadfield's Saddlery - Royal Palm Beach, FL

General Manager/Warehouse Manager 2004 - 2005

Processed customer orders and replenished inventory. Managed three

employees. Attended trade shows. Marketed wholesale items to wholesale

customers and retailers. Resolved customer issues regarding defective

items and late deliveries to wholesalers and retailers.

. Directed a 100% reorganization of the warehouse to facilitate improved

inventory control purposes and optimal stocking of most popular

products.

. Generated a 20% sales increase by establishing inventory level

management for key items via purchase orders.

. Resolved customer issues and ensured timely shipping, resulting in a

100% customer satisfaction rating.

Dahlgren Duck & Associates - Dallas, TX

Account Manager & Product Specialist 1999 - 2003

Provided consulting for a provider of custom products to private aircraft

and yacht clientele, private aircraft and yacht manufacturers, and

corporate clientele. Worked and consulted often with interior designers.

Negotiated special pricing on large orders and identified up-sell

opportunities. Assisted with product/vendor identification and tracked

shipping from warehouse. Attended trade shows. Marketed to major accounts

that included Raytheon and Cessna.

. Implemented a system to check all glassware that met strict sizing

demands of Cessna Aircraft.

. Increased revenue 10% by developing inventory management strategies to

ensure key item availability and timely product delivery.

. Initiated a project to keep popular dinnerware from England in stock

with short lead times to increase revenue.

FJ Whalen & Company - Dallas, TX

Wholesale Showroom Manager 1994 - 1999

Maintained showroom displays of new/current products for up to 30

vendors. Prepared showroom for major trade shows. Assisted customers and

processed orders. Packed and shipped outdated samples back to vendors.

Updated sales representatives on critical vendor/stock changes.

. Organized and re-designed showroom, with an emphasis on

displays/merchandising.

. Grew the business 10% by successfully expanding business relationships

with customers and manufacturers.

. Anticipated client needs and proactively resolved delivery challenges,

achieving a 90% success rate in this area.

Retail Experience

Retail Store Manager ( Bag-n-Baggage - Dallas, TX

Held accountability for all facets of store sales; balanced inventory,

compiled daily sales statistics, and ensured store merchandising and

cleanliness. Trained and motivated sales staff.

. Consistently met 80% to 100% of sales goals.

. Launched a highly successful sales contest, resulting in 30% sales

increase for part-time employees.

EDUCATION

B.S., Business Administration

B.S., Psychology

University of Pittsburgh - Pittsburgh, PA

TECHNICAL SKILLS

. MS Word, MS Excel, MS Outlook, State Farm Business Systems

LICENSES

. Completed certification of Florida 440 CSR Insurance License

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