Customer Service Executive Assistant

Kimberly T. Black

*** ******* ***** ***** ********, SC 29464 843-***-****

Email: ********@*****.***

Objective: To obtain a position in which over twenty years of my varying

and collaborative areas of expertise can be utilized. Particular areas of

strength are in networking, development and high level administrative

support.

Education: BA, English (Minor in Communications), Appalachian State

University, Boone, NC, May 2000

Career Highlights:

. Lead event coordinator for the Free Enterprise Foundation (Charleston,

SC) annual banquet hosting Governor Nikki Haley at the Citadel in

April 2011. Worked directly with SLED, Advance teams, Security, VIP's

and all aspects of menu planning (catering), room set up, etc.

. Liaison and Point of Contact with the US Central Command office

(Washington, DC) and General David Petraeus for his visit to The

Citadel in April 2009. Worked directly with his advance teams,

assistants, photographers, etc. to ensure a well devised and planned

schedule for the visit

Computer Skills: MS Office 2007, QuickBooks, Microsoft Windows XP,

Microsoft Vista, Office Outlook, Internet Explorer,

Raiser's Edge, Banner, Joomla (web page development)

Summary of Qualifications:

Development /Public Relations

. Coordinated fundraising and development efforts for the School of

Business Administration (Citadel) objectives and goals (i.e. working

with the Citadel Foundation, Executive Directors)

. Assisted in creating and producing the School of Business

Administration's e-newsletter "InFormation"

. Coordinated workshops, career fairs, orientation sessions and special

programs

. Created public relations strategies for advertising and promotions

. Worked directly and extensively with others - Corporate VIP's, Public

Administrators, Federal/State Administrators and coordinators, Office

of the President (The Citadel), National Vendors, General Public, etc.

Office Management

. Oversee and organize all operations and procedures - word processing,

bookkeeping, payroll, HR, supply requisitions, accounts

receivable/payable, correspondence, etc.

. Hire, supervise and train staff employees

. Maintain budgets and prepare annual reports

. Continually create and revise procedures for maximum workflow

efficiency

. Prepare departmental reports for upper management and corporate boards

Executive Assistant

. Provided all administrative functions of the executive(s) office

(scheduling with potential donors, interim with internal and external

contacts, travel, calendars, expense reconciliations, files, budget,

supplies, etc.)

. Represented the Dean, School of Business Administration as the Office

Coordinator overseeing project(s) completion and accuracy

. Prepared reports to assist in solutions for operational or

administrative problems

. Served as executive's representative at meetings as needed

. Meeting and event coordinator for VIP's, Board of Directors, staff

members and various public events

. Reviewed, revised and implemented new administrative procedures as

necessary

. Provided assistance to associate dean's, faculty and staff as needed

. Assisted with annual faculty evaluations, faculty recruitment,

interviewing and hiring processes

Marketing/Sales

. Developed networking strategies

. Studied and provided reports for marketing strategies through research

of demographics in various areas with various criteria's

. Generated high sales volumes through personal interactions with

customers to obtain good rapport to ensure customer retention

Professional Experience:

Assistant to the Dean - September 2009 to present

The Citadel - School of Business Administration, Charleston, SC

Office Manager - February 2005 - April 2006

Charleston Mill Service, Huger, SC (Edward C. Levy Corp., Detroit, MI)

Program Coordinator (Temporary Grant Position) - July 2004 - February 2005

The State of South Carolina - Workforce Investment Act (WIA) Program,

Moncks Corner, SC

Executive Assistant to CEO - March 2003 - May 2004

Polymer Group, Incorporated, Charlotte, NC (was headquartered in

Charleston)

Executive Assistant to CFO - March 2001 - March 2003

CareAlliance Health Services (Roper Hospital), Charleston, SC

. Additional Information: SC Notary Public, Intermediate Spanish,

Owned/Managed mail order business for 4 years in Charlotte, NC selling

Capel Braided Rugs, Adult Computer Instructor (Introductory Level)

(2004-2005), Recipient of Exemplary Customer Service Nomination (Roper

Hospital)

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