Customer Service Real Estate

L ISA A YOUB W HITE

**** ****** **** **., **********, TX 75082

214-***-**** *********@*********.***

SUMMARY

Licensed attorney with nearly 10 years experience in community and property management, real

estate sales and transactions, and foreclosures. Exceptional competence in establishing and

achieving business goals. Expertise in salesmanship and marketing. Experienced with

persuasive techniques to reason through rebuttals to achieve company goals.

Budget Preparation Client Relations Contract Negotiations

International Business Legal Consulting Sales and Marketing

CAREER ACHIEVEMENTS

Closed over 4000 foreclosures per month for sale for companies like Countrywide and Citi

Mortgage.

Published article in The Tulsa Journal of Comparative and International Law “The Crisis in

Afghanistan: When Will Gender Apartheid End?”

Provided excellent client services for vendors, principals and additional clients.

Led and managed several staff members, including a 7 day a week concierge evening

staff.

Created a new detailed Emergency Procedure Manual for the building.

Developed annual operating budget independently in accordance with CMA procedures

and timelines.

Collaborated with site team and residents to create and strengthen a healthy community,

facilitated on-site communication and monitored property goals.

PROFESSIONAL EXPERIENCE

Michael Caolo & Associates. Irving, Texas. June 2009 – June 2010 (Contract)

Document Review Lawyer

Community Management Associates (CMA). Addison, Texas. 2008 – May 2009.

Community Association Manager

• P & L responsibilities for budget revenues of 15m in accordance with CMA

procedures and timelines.

• Qualified potential contractors and routinely evaluated the performance of all outside

contracts.

• Implemented enforcement of governing documents, including corresponding with

violators, keeping accurate records, and timely follow through.

• Applied Board procedures for proper enforcement of association rules and regulations.

• Maintained good rapport with property owners, responding promptly to their requests.

• Developed annual operating budget independently in accordance with CMA

procedures and timelines.

• Controlled overall operating expenses while maintaining property in quality condition.

• Reviewed, prepared and approved all financial reports, prepared variance reports and

presented financial reports to the Board.

Lincoln Property Company. Dallas, Texas. 2006 – 2008.

Business Manager

• Managed a high rise luxury condo conversion in Uptown.

• Created leasing materials and distributed to targeted residential markets and

real estate offices.

• Managed the leasing process from initial application to move-in and managed

HOA accounts.

• Collaborated with site team and residents to create and strengthen a healthy

community, facilitated on-site communication and monitored property goals.

• Created yearly budget and led property to meet monthly financial performance

goals.

• Hired, oriented, trained and supervised staff.

• Prepared and managed customer service requests and ensured timely and

satisfactory completion.

• Followed and enforced all fair housing and regulations.

Coldwell Banker Residential Brokerage. Park Cities, Dallas, Texas. 2004 – 2006.

Realtor

• Managed and sold luxury high rise project as exclusive listing agent for Ducor

Development.

• Strengthened the ability to meet tight deadlines and generate under pressure.

• Organized and promoted high rise project on Dallas Luxury Urban Living Tour 2006.

• Used consultative marketing and selling skills to aggressively prospect and drive new

business and develop and strengthen new and existing relationships.

• Negotiated and prepared numerous contracts and addendums for

residential/commercial property.

Barrett, Burke, Wilson, L.L.P. Addison, Texas. 2002 – 2004.

Real Estate / Foreclosure Attorney with General Counsel Group

• Conducted Federal Fair Debt Review of over 4,000 files per month.

• Addressed daily referrals from clients regarding foreclosure matter.

• Counseled clients in foreclosure matters.

• Consistently met tight foreclosure deadlines every month.

• Examined and resolved hundreds of notice and title issues to meet foreclosure

deadline.

• Discussed and negotiated debt disputes and foreclosure matters with clients and

borrowers.

• Researched legal issues relating to foreclosure matters.

EDUCATION

J.D. The University of Tulsa College of Law. Tulsa, Oklahoma.

B.B.A. in International Business and Economics. Texas Tech University. Lubbock, Texas.

PROFESSIONAL LICENSES

Member, State Bar of Texas. 2001 – Present.

Texas Real Estate License

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