Customer Service Manager

JENNIFER STOECK

Cell: 323-***-****

********.******@*****.***

EXPERIENCE:

Margery Tabankin & Associates - Santa Monica, CA

July 2010 - January 2011

Grants Manager

Managed grant processing for clients which included: Streisand Foundation,

Rosenthal Foundation, Righteous Person Foundation and a few other prominent

foundations. Entered all Letters of Inquiry, managed reporting as well as

all foundations stats, created and maintained philanthropic and political

annual budgets for clients. Responsible for acknowledging and sending

contribution checks to organizations, ad copy, rsvps for events, filing,

requesting checks from business managers of clientele. Managed Salesforce

Database and maintained IT maintenance on site.

The Archer School for Girls - Brentwood, CA

August 2007 - July 2010

Development Database Administrator

Overall management and upkeep of Raiser's Edge database. Serve as the

liaison between the Registrar, Admissions, Business and Development Offices

for software upgrades and integration of various databases including

Education Edge, Financial Edge, and Raiser's Edge. Responsible for data

entry of all gifts and constituent information, written correspondence

including acknowledgement letters and pledge reminders, gift in kind

receipts, maintenance of matching gift program, as well as office duties

including supply ordering, filing, mailings and phone correspondence.

Charged with preparation of financial reports for various school and Board

meetings as well as Annual Report and grant proposals. Responsible for

monthly and year financial reconciliation with Business Office, and

creating and maintaining procedures and protocol manual for Raiser's Edge

database. Additionally, assist in coordination and execution of fundraising

events.

Museum of Fine Arts, Houston - Houston, TX

May 2005 - August 2007

Donor Database Coordinator

Management and maintenance of Millennium Database, including database

updates with IT department. Prepared reports for Curatorial, Finance,

Membership and Development Departments, while directly supervising data

entry staff. Responsible for coding all data that was entered into

database and management of extensive corporate matching gifts system.

Reconciled with Finance Office and generated pledge reminders, monthly. In

charge of daily lockbox with bank.

Regency Publishing, LLC - Houston, TX

May 2004 - May 2005

Customer Service Representative

Prepared text and photos for magazine pages by entering into RMS system.

Worked in Adobe Photoshop to ensure quality resolution photos and logos.

Received changes on proofs for editor and designers. Responsible for

Accounts Payable and Receivables (including collection calls), customer

service phone calls, database maintenance and general office duties.

Los Angeles County Museum of Art - Los Angeles, CA

January 2001 - April 2004

Development Services Assistant

Processed batches and allocated incoming monies into Museum's Enterprise

database system. Monitored expense reporting for Operations Director.

Organized and managed the Museum's matching gifts program. Processed cash,

credit card, and check refunds in collaboration with the Accounting

Department and Controller to ensure donor satisfaction. Created daily cash

lockbox transmittals and deposits. Responsible for acknowledgement letters

to donors and members, mail distribution, phone calls, and fulfilling

membership/donor benefit request /questions for major exhibitions.

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Jennifer

Stoeck

323.787.3

082

********.******@*****.***

Jim Dickson Realtors-La Canada, CA

March 2000 - September 2000

Office Manager

Provided Office Management, client and sales support, including opening and

closing of office daily. Processed new real estate listings and sales in

the system. Responsible for production of CMA reports and credit checks for

realtors-. Answered phones and performed general office duties including

mail distribution, office equipment and supply ordering.

Banco Popular-Houston, TX

October 1998 - January 2000

Administrative Assistant

Responsible for filing system, scanning and audits due monthly for HMDA

reports. Created and maintained program for reporting all approved and

denied mortgage and consumer loans for year end ledgers.

EDUCATION:

Santa Monica College, Houston Community College, Raiser's Edge Database

training at Blackbaud, Millennium Database training at Sage Software.,

Crystal Reports Workshop.

SKILLS:

Raiser's Edge Database, SalesForce Database, Crystal Reports, Microsoft

Office Suite, Outlook, Peachtree, Adobe Photoshop, Millennium Database,

Enterprise Database.

*References available upon request

Contact this candidate