Medical Assistant High School

CRYSTAL GLORIA

*** * ******* ** • Waukegan, IL **085

224-***-**** • ***************@*****.***

OBJECTIVE

To contribute to a banking organization that can use a skilled professional who offers effective

communication skills along with a reputation as a compassionate and hard working.

CERTIFICATIONS

BLS Health Care Providers (CPR & AED) Program – American Heart Association

SKILLS

Handled various accounting transactions and reconciliation tasks

Informed customer about various bank products

Effective communication skills with customers

Maintain and balanced cash drawers

WORK EXPERIENCE

Dr. Norberto Martinez (January 2011-March 2011 extern site)

Medical Assistant: Waukegan, IL

Set the room up for the next patient

Verified eligibility with each patient’s insurance

Obtained patient’s vital signs

Made sure the room was ready for the next patient to be seen

Used Medisoft to book in the patient’s next visit

Dreams Corp (December 2010-January 2011 temporary job)

Email Representative: Northbrook, IL

Responded to any customer requests, complaints, or questions

Maintained a positive attitude responding to escalated emails

Ensured customer satisfaction with product being purchased

TCF Bank (December 2008 – December 2010)

Sales Associate: Waukegan, IL

Efficiently managed customer requests, complaints, and bank transactions

Cultivated positive and enduring relationships with all individuals utilizing well-

developed communication skills

Delivered top-notch client services to a diverse clientele

Managed accounts for new and existing customers

CRYSTAL GLORIA

805 S Jackson St • Waukegan, IL 60085

224-***-**** • ***************@*****.***

Ponderosa Steakhouse (October 2006 – October 2008)

Cashier: Waukegan, IL

Supervised and trained staff in daily job responsibilities

Ensured a consistent and quality store experience for customers

Researched and resolved customer issues in a timely manner

Maintained point of sale area and organization of retail merchandise

EDUCATION

2010

Everest College – Skokie, IL

Diploma, Medical Assisting

2009

Waukegan High School Waukegan, IL

Diploma, General Education

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