Customer Service Manager

Monice L. Wallace

**** ******** **. *** ***

Morrow, GA 30260

770-***-****.404-***-****

****************@*******.***

QUALIFICATIONS & SKILLS

ICD/CPT Coding Medical Terminology Automatic Accounting

Electronic Spreadsheets Insurance Claims Processing MediSoft

Medical Records, Ethics & HIPAA QuickBooks

Microsoft Office Suite Data Entry Customer Service

Computerizes Scheduling CPR/First Aid Certified Welligent

EDUCATION

Javelin Technical Training Center Morrow, GA

Office Information Professional / Coding & Billing Specialist 2009 2010

ACCOMPLISHMENTS

• National Honor Society

• NCCT Certified

• CPR Certified

• Academics/ Attendance Awards

PROFESSIONAL EXPERIENCE

Decatur, GA

Family Health Care Services

July2010 Present

Office Manager

• New Hire Orientation

• Executive Assistant to the CEO & VP

• Enter Payroll

• Scheduled appointments for the doctors & Nurse

• Ordered offices supplies & Medical supplies

Medical Recovery Consultants & Southside Counseling Center Riverdale, GA

October 2009 Auguest 2010

Office Manager

• Insurance verification, appointment scheduling, billing, medical records, order office supplies.

• Ordered labels, setting up benefits, receptionist, and enter inventory data into computer.

• Assisted customers by answerin questions provided excellent customer service.

CRA International Atlanta, GA

June 2006 March 2009

Executive Assistant / Office Manager

• Handle all word processing and typing. Entering data for all reports, ordered office supplies

• Managed budgets for the office, Team meetings, Quick books, Answered telephones.

• Recommend, select, and help locate & obtain merchandise based on customer needs & desires

• Managed accurate daily financial transactions and accounting for department

REFERENCES Available Upon Request

Monice L. Wallace

5771 Trammell Rd. Apt 12D

Morrow, GA 30260

770-***-****.404-***-****

****************@*******.***

Personal References

Ms. Debora Morris

*******@*****.***

404-***-****

Mr. John L. Pittman

************@*******.***

404-***-****

Bradley Taylor

Sales/ American Dental Associations

***********@*****.***

770-***-****

Professional References:

Ms. DeBorah Carson

Director of Accounting

Touch of God Daycare Center

************@***.***

404-***-****

Ms. Kim Colaire

Accounting Manager

The Benjamin Company

*******@*****.***

732-***-****

Mr. Wayne Gibbs

Instructor Career Development

Javelin Technical Training Center

******@***************.***

770-***-****

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