Customer Service Management
Resume:
Michael Olmos
Santa Clara, CA 95054
*******.*****@*********.***
Executive Summary Business-oriented professional with unique background in a
variety of general office administration duties in private and
public enterprises. Significant experience in customer service
related tasks with a focus on building trust relationships with
the executive management and staff. Momentous accomplishment
in obtaining a B.S. degree in the field of Business with a
concentration in Management from San Jose State University.
Seeking opportunities to help organizations plan, manage, and
deploy business fundamentals to produce measurable business
results.
Experience
Word Processing Prepared and created approximately 30 documents ranging from
spreadsheets, letters, and reports on a daily basis
Responded with professionalism and promptness to approximately
20 requests related to word processing received on a daily
basis
Utilized Lotus Notes for communication and employed word
processing software exclusive to PwC's tax & audit division
Service Center Clerk Maintained approximately 25 printers, 16 copiers, and 16 fax
machines
Provided audio and visual support with conference room
equipment
Coordinated catering service for events and meetings
Records Management Clerk Prepared and posted daily conference room activities for
employee reference
Administered and maintained approximately 1,000 client records
in the ARMS system
Coordinated and arranged transfer of approximately 100 client
records on a quarterly basis to an off-site warehouse
Title Examiner Purged approximately 500 client records to be archived
Searched, analyzed, and evaluated records on titles to lands,
homes, and other buildings
Skills Microsoft Office
Lotus Notes
Office Administration and Data Entry Certificates
Education San Jose State University
May 2010
B.S. Degree in Business Administration, Management
GPA 3.2
Mission College
June 2008
A.A. Degree in Business
GPA 3.3
Employer PricewaterhouseCoopers LLP
2003-2006
Fidelty Title Company
2001-2002
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