Customer Service Quality Assurance

Location:

Posted:

June 01, 2011

Nakia Wright

Douglasville, Georgia 30134 *************@*****.***

QUALIFICATIONS

•

• Call Center Operations • Legal Filing

• Case Management • MS Office Proficient

• Court Calendar Management • Outlook

• Courtroom Experience • Quality Assurance

• Customer Service

WORK EXPERIENCE

Office of the State Attorney / Delray Beach, FL 2000 - 2009

Legal Assistant

• Entered and retrieved information contained in computer database system

• Updated records, files, and answered a high volume of calls

• Transmitted documents using a facsimile machine and operated standard office equipment

• Prepared letters, memos, case filing and ordered driving records

• Handled incoming and outgoing mail and organized systems records, reports, and documents

• Maintained a monthly case calendar and entered work-related information using the Banner

system

• Acted as liaison between prosecutors and defense attorneys regarding case inquires and issues

M & M Aerospace Hardware Inc. / Doral, FL

General Office / File Clerk

• Generated inventory status reports for management

• Responsible for filing and locating purchasing invoices

• Updated records, files and performed various clerical duties

EDUCATION

Atlanta Metropolitan College / Atlanta, GA 2010 - present

In Progress – A.S. – Social Work / Office Administration 4.00 GPA

Kaplan University / Coral Springs, FL 2007-

2008

Diploma - Paralegal Studies 3.85 GPA