Customer Service Engineer

Brian Chapman

**** ****** ***** ********* *. Louisville, KY .40222

256-***-**** . *****.*********@*****.***

Education

Mississippi State University

Starkville, MS Bachelor of Science: Mechanical

Engineering May 2010

Relevant Course Work

Modeling and Manufacturing

Thermodynamics 1 & 2

Fluid Mechanics

Materials for Mech. Eng. Design

Machine Design

Electrical Engineering Systems

Technical Writing

Engineering Analysis

Heat Transfer

Mat. Selection in Mech. Eng. Des.

Mechanics of Machinery

Electronics

System Dynamics

Failure of Engineering Materials

Energy Systems Design

Experimental Techniques 1 & 2

Mechanical Systems Design

Automations of Mech. Systems

Relevant Experience

May 2006 - August 2008 (Alternating Work Rotations)

United Space Alliance (USA)

NASA Kennedy Space Center, FL

(USA is a joint venture between Boeing and Lockheed Martin for assembly and

operation of the Space Shuttle.)

Mechanical Engineer Main Propulsion System (MPS) Co-op

. Supplied continuous engineering liaison between the hands-on

technicians working on Orbiter Atlantis and the engineering support

organization to ensure technical, safety and reliability requirements

were met and any concerns were resolved.

. Provided real-time, on-console analysis and support for MPS in the

Shuttle Launch Control Center Firing Rooms for the successful launch

of Shuttle missions STS-121, 117 and 124 in 7/06, 6/07 and 5/08

respectively.

. Created Work Authorization Documents (WADs) to direct MPS technicians

to perform detailed work on flight hardware and assisted with hands-on

maintenance and testing of MPS flight hardware.

. Monitored the Lock Out/Tag Out database to assure safety of all

operations and continuously checked and verified that there were no

inconsistencies with companion MPS requirements and instructions.

. Recorded Shuttle ground support equipment temperature data during

launches and identified and assessed trends to provide predictive

analysis for thermal tolerance and to provide future real-time launch

support.

. Produced automated databases of flight hardware WADs in support of

launch readiness verification.

Summer 2004 and Summer 2005

COLSA Corporation

Huntsville, AL

(COLSA is an Engineering and Design Services company providing support to

the US Government.)

Administrative Technical Support II

. Served as an assembly technician for the creation and support of one

of the world's top ten fastest supercomputer systems (known as "Mach

5") which is used by the US Army for hypersonic missile defense

simulations.

. Designed and fabricated wire and cable paths to connect the computer's

4,672 parallel processor nodes to the central network controller and

to the internal power grid.

. Fabricated and installed extensive facility upgrades and modifications

to assure optimal computer operations. These included a service access

area, the system control room and the computer room itself.

. Developed and implemented a logistics support plan for the computer

system to ensure smooth and efficient operations during the assembly

phase and to enable timely completion of project milestones.

Brian Chapman

5000 Sunset Court Apartment A. Louisville, KY .40222

502-***-**** . *****.*********@*****.***

Professional Skills

. Excellent communication, leadership and organizational skills in

multiple technical environments.

. Extensive experience collaborating in team environments on tasks and

activities to complete group projects.

. Trained in customer service, marketing and sales techniques.

. Experience with Solid Works modeling and FEA software.

. Skilled in Mathcad and Matlab mathematical computation and modeling

software.

. Proficient in Microsoft Office applications, including Word, Excel,

PowerPoint, Access and Publisher.

. Practiced artistic drafting skills.

. Strong educational background in engineering mechanics, materials,

physics, technical writing and mathematics.

. Exceptional out-of-the-box problem solving and critical thinking

skills.

. Keen attention to detail, timeliness and completeness of tasks.

Professional Organizations and Awards

. Member of the Order of the Engineer.

. Achieved the Eagle Scout Award through the Boy Scouts of America.

References and technical writing clips available upon request.

Contact this candidate