Manager Sales

Donna McArthur

**** **** **** *****, **** Lake City, UT 84108

801-***-**** • **********@*******.***

Donna McArthur - 1

Objective To obtain a position using my years of experience in office management

and customer service to achieve the business goals of the organization.

• QuickBooks • Strong wri ter

Skills

• Microsoft Office Suite & • Calming influence with

Summary

P ublisher customers

• Web site maintenance

• Corporate policy • Takes ownership of problems

development and finds solutions

• Self-motivated and • Proven sales and marketing

• Detail-oriented

i ndependent

Experience Office and business administration

• Supervised audits and regulatory stance with federal government

H ighlights

(BATF).

• Ensured security for credit card purchases via website including

PCI credit card industry compliance.

• Developed and maintained e-commerce website with 10,000

monthly visitors; negotiated advertising and site promotion,

oversaw design, look and feel of site as well as maintained product

and pricing information.

• Effectively managed all back office operation of start-up business

i ncluding $200,000 annual inventory management and $375,000

annual receivables; business enjoyed 30% annual growth.

Customer support and satisfaction

• Regularly resolved complex customer issues ranging from product

failure and shipping issues to credit management.

• Wrote a large number of customer facing documents, for product

p romotion and policies.

• Established unique customer relationships to further customer

retention resulting in enhanced brand loyalty.

• Developed and operated warranty program for new product line,

w hich protected both corporate profit and preserved customer

satisfaction.

Financial management and sales

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• Prescreened loan applications for over $4.5 million in loans over 6

years.

• Successfully managed point of sale, cash, and credit card handling

as well as large bank deposits.

• Negotiated approximately $1.25 million in delinquent loans to

return customer accounts to good standing.

• Received numerous awards for meeting or exceeding sales

benchmarks.

Personnel management

• Performed critical tasks to keep team running smoothly: managed

employee schedules, created sales and commission reports,

screened and interviewed candidates for hi ring, facilitated and

completed tax and payroll processing.

• Tracked employees sick and vacation time

• Took active role in focus groups to promote a more positive

working environment

Employment Business Manager, AR Performance, Pueblo, CO (Oct’08 – May’11)

H istory P T Temp Teller, C redit Union of Colorado, Pueblo, CO (Sep’08 –

M ay’09)

M e rchant Relations Manager, Mercury Payment Systems, Durango,

CO (Jan ‘08 – Jul’08)

Store Manager, D urango Traditions, Durango, CO (July’07 – Jan’08)

Sr. Account Manager, D iscover Card, Salt Lake City, UT (Oct’01 –

M a r’07)

F inance and Office Manager, Redwood Camper & Trailer Sales, Salt

L ake City, UT (Jan’95 – Oct ’01)

Education H igh School diploma

Completed collegiate coursework in business administration

Donna McArthur - 3

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